Major Incident Manager and Problem manager

Accel It Services; Mumbai; On-site; INR 1,400,000 - 2,200,000; Full time

Job summary

Accel It Services seeks a Major Incident & Problem Manager for Mumbai to own incident and problem lifecycle, perform impact analysis, and drive high-impact incidents to closure. The candidate should manage incident bridges and conduct RCA-based reviews, while maintaining SLA reporting and strong communication across teams.

location is Mumbai, Jogeshwari with a focus on on-site operations and MS Office proficiency. 4+ years of relevant experience is required.

Qualifications

• 4+ years of experience in Major Incident and Problem management.
• Excellent verbal and written communication skills.
• Knowledge of RCA techniques (5 WHYs).

Responsibilities

• Own and manage Major Incident and Problem management process.
• Perform impact analysis and qualify Major Incidents.
• Own the major incident bridge and drive high impact incidents to closures.
• Conduct Major Incident reviews.
• Engage in proactive and reactive problem management.
• Produce SLA reporting.

Skills

Major Incident Management

Problem Management

Impact Analysis

RCA (5 WHYs)

SLA Reporting

Verbal and written communication

MS Office

Tools

MS Office

Job description

Hiring for Major Incident & Problem Manager for Mumbai location.

Required Technical Skill Set**

Own and manage Major Incident and Problem management process.

Perform impact analysis and qualify Major Incidents.

Ownership of the major incident bridge and drive high impact incidents to closures.

Perform Major incident reviews.

Proactive & reactive problem management.

Knowledge of RCA techniques like 5 WHYs

SLA Reporting.

Excellent verbal and written communication.

MS Office.

Desired Experience Range-4+ Years

Location of Requirement - Mumbai, Jogeshwari