Hiring International Customer Care Executive For Inbound Voice Process

THR Consultants; Jaipur; On-site; INR 391,000 - 480,000; Full time

Benefits offered by this job

Cab facility

Incentives

Job summary

THR Consultants in Jaipur is seeking a Customer Service Associate to handle inbound and outbound calls for hotel bookings and customer inquiries. The role involves assisting customers with reservations, modifications, and cancellations, while maintaining professionalism at all times.

You will address concerns, resolve issues, and ensure customer satisfaction by following guidelines and recording interactions accurately.

Qualifications

• Any Graduate or Undergraduate with excellent communication skills.
• Minimum 6 months of BPO experience.

Responsibilities

• Handling inbound and outbound calls related to hotel bookings and customer inquiries.
• Assisting customers with reservations, modifications, and cancellations.
• Providing exceptional customer service and maintaining professionalism at all times.
• Ensuring customer satisfaction by addressing concerns and resolving issues efficiently.
• Adhering to process guidelines and achieving assigned performance targets.
• Maintaining accurate records of customer interactions and transactions.

Skills

Communication skills

Customer service

Education

Any Graduation/Undergraduate

Job description

We are currently hiring for the position of Customer Service Associate for Jaipur.

Key Responsibility Areas (KRA):

• Handling inbound and outbound calls related to hotel bookings and customer inquiries.
• Assisting customers with reservations, modifications, and cancellations.
• Providing exceptional customer service and maintaining professionalism at all times.
• Ensuring customer satisfaction by addressing concerns and resolving issues efficiently.
• Adhering to process guidelines and achieving assigned performance targets.
• Maintaining accurate records of customer interactions and transactions.

Additional Information:

• Salary: 35,000 CTC + Upto 8,000 Incentives
• Work Schedule: 5.5 Days Working (Rotational Shifts & Offs)
• Cab Facility: 180 per night shift for male employees & one-sided cabs for females during odd hours
• Eligibility: Any Graduate/Undergraduate with excellent communication skills and a minimum of 6 months of BPO experience