Hiring For Customer Service - Jaipur

Team Vertex Cosmos; Jaipur; On-site; INR 223,000 - 357,000; Full time

Benefits offered by this job

Cab facility

Travel allowance 180 per day

International exposure

Career growth

Dynamic workplace culture

Job summary

Transcom in Jaipur is seeking a Customer Support Executive to join our international e-commerce team. You will handle queries via calls, chats, and emails and provide quick, accurate solutions to customers around electronics products.

The role requires strong English skills, a customer-focused mindset, and comfort with voice, chat and email support. Rotational shifts and 5.5 day work weeks are part of the schedule, with perks including travel allowance and cab facility.

Qualifications

• Excellent spoken and written English; international communication preferred.
• Strong customer handling and problem-solving skills.
• Comfortable with voice, chat and email support processes.

Responsibilities

• Handle international customer queries through Calls, Chats & Emails
• Deliver quick, professional, and customer-focused resolutions
• Provide support for electronics-related concerns in e-commerce
• Maintain high customer satisfaction and service quality standards
• Build positive customer relationships through effective communication
• Use company tools and processes to provide accurate solutions

Skills

English communication

Customer handling

Problem solving

Multichannel support

Education

Undergraduate / Graduate

Tools

CRM software

Job description

Hiring: Customer Support Executive | International E-commerce Process (Jaipur)

Join Our Global Customer Support Team!

Are you passionate about helping customers and confident in communicating with international clients? Heres your chance to build a rewarding career in a fast-growing international e-commerce environment.

Position: Customer Support Executive

Process: International E-commerce

Shift: Rotational Shifts

Working Days: 5.5 Days Working | Rotational Week Offs

Key Responsibilities

• Handle international customer queries through Calls, Chats & Emails
• Deliver quick, professional, and customer-focused resolutions
• Provide support for e-commerce electronics-related concerns
• Maintain high customer satisfaction and service quality standards
• Build positive customer relationships through effective communication
• Use company tools and processes to provide accurate solutions

Desired Candidate Profile

• Excellent spoken & written English communication skills (C1 preferred)
• Strong customer handling and problem-solving skills
• Comfortable in Voice + Chat + Email support process
• Positive attitude with strong learning mindset
• Team player with professional communication skills

Eligibility Criteria

• Undergraduate / Graduate candidates can apply
• Minimum 6 months of customer support/client servicing experience preferred
• Freshers with excellent communication skills are welcome

Perks & Benefits

• Cab facility for evening & night shifts
• 180 travel allowance per day for male employees (evening/night shifts)
• International exposure & professional work environment
• Career growth opportunities & skill development
• Dynamic and supportive workplace culture

Why Join Us?

Work with global customers

Enhance communication & customer service expertise

Fast-paced and engaging environment

Excellent career growth opportunities

Contact Person - HR Gayatri Soni - 7447667631

Mail id - [e-mail]