Hiring - Email Process | Godrej Centrum | Any Graduate

Credicus Business Services; Mumbai, Thane; On-site; INR 234,000 - 280,000; Full time

Benefits offered by this job

Professional work environment

Growth opportunities

Stable career in customer support

Job summary

Credicus Business Services in Mumbai is seeking an Email Process Executive to handle customer queries via email, respond accurately, and maintain process guidelines. The role emphasizes clear written communication and adherence to service standards in a fast-paced environment.

You will work 9:30 AM to 6:30 PM with a rotational weekly off, aiming for quality interactions. Salary is up to 23,000 in-hand, offering growth opportunities and a stable career in customer support.

Qualifications

• Graduate candidates only.
• Minimum 1 year of experience in an Email Process.
• Versant Level 4 required.
• Good typing, comprehension, and email drafting skills.

Responsibilities

• Handle customer queries and provide support through email.
• Respond to customer requests accurately and professionally.
• Maintain proper communication and follow process guidelines.
• Resolve customer issues within the defined turnaround time.
• Maintain quality and accuracy while handling customer interactions.
• Coordinate with internal teams whenever required.

Skills

Communication skills

Typing speed

Customer service

Target-driven

Versant Level 4

Education

Graduate degree

Job description

Process: Email Process Executive (Godrej Centrum)

Job Responsibilities:-

• Handle customer queries and provide support through email.
• Respond to customer requests accurately and professionally.
• Maintain proper communication and follow process guidelines.
• Resolve customer issues within the defined turnaround time.
• Maintain quality and accuracy while handling customer interactions.
• Coordinate with internal teams whenever required.

Eligibility & Requirements:

• Graduate candidates only.
• Minimum 1 year of experience in an Email Process.
• Good written and verbal communication skills.
• Versant Level 4 required.
• Good typing, comprehension, and email drafting skills.
• Customer-service-oriented approach.
• Ability to work in a target-driven and professional environment.

Shift Timing:

9:30 AM to 6:30 PM

Weekly Off:

1 Rotational Off

Salary:

Up to 23,000 In-Hand

Why Join Us:

• Professional work environment.
• Opportunity to grow within the organization.
• Stable career opportunity in the customer support domain.