Hiring - Customer Care Executive - Gold Loan - Jaipur !

IHFL; Jaipur; On-site; INR 167,000 - 279,000; Full time

Job summary

IHFL is hiring at our upcoming Gold Loan branches in Jaipur to join a frontline team handling customer interaction, loan processing support, and branch operations.

You will greet customers, assist with loan applications, coordinate appraisers, verify KYC, maintain records, and strive to achieve targets while ensuring compliance with RBI guidelines.

Qualifications

• Graduate in any discipline (preferred).
• 0–3 years of experience in customer service, banking, NBFC or gold loan sector.
• Freshers with good communication skills can also apply.

Responsibilities

• Greet and assist walk-in customers in a professional manner.
• Understand customer requirements and provide product information.
• Handle queries, complaints, and service requests efficiently.
• Assist customers with gold loan application process and documentation.
• Coordinate with appraisers for gold valuation and verify KYC documents.
• Maintain accurate customer records and branch transactions.
• Support disbursement and closure of gold loans.
• Promote gold loan products and cross-sell allied services.
• Ensure compliance with RBI guidelines and proper audit-ready documentation.

Skills

Customer service

Communication skills

Banking basics

Education

Graduate in any discipline

Job description

We Are Hiring for Our Upcoming Gold Loan Branches in Jaipur at the Following Locations:

• Ajmer Road Jaipur
• Jagatpura
• Kalwar Road Jaipur
• Kathipura/Sirsi Road
• Mansarovar
• Murilpura/Shashtri Nagar
• Pratap Nagar, Jaipur
• Shyam Nagar Jaipur

Key Responsibilities

1. Customer Interaction & Service

• Greet and assist walk-in customers in a professional and courteous manner
• Understand customer requirements and provide appropriate product information
• Handle customer queries, complaints, and service requests efficiently
• Ensure high levels of customer satisfaction and relationship management

2. Gold Loan Processing Support

• Assist customers with gold loan application process
• Coordinate with appraisers for gold valuation
• Ensure proper documentation for loan processing
• Verify KYC documents as per regulatory and company guidelines

3. Operational Activities

• Maintain accurate customer records and transaction details
• Support disbursement and closure of gold loans
• Handle cash transactions (if required) and maintain records
• Ensure branch-level compliance with audit and operational standards

4. Cross-Selling & Target Achievement

• Promote gold loan products and allied financial services
• Identify opportunities for cross-selling insurance or other products
• Support branch in achieving business targets

5. Compliance & Documentation

• Ensure adherence to company policies, RBI guidelines, and KYC norms
• Maintain proper documentation and filing for audit purposes
• Report discrepancies or suspicious activities to management

Qualification and skills:

• Graduate in any discipline (preferred)
• 0 - 3 years of experience in customer service / banking / NBFC / gold loan sector
• Freshers with good communication skills can also apply