Hiring | Amazon Connect and AWS DevOps Engineer - Pan India

2COMS Consulting Pvt. Ltd.; Bengaluru; Remote; INR 2,500,000 - 4,500,000; Full time

Job summary

2COMS Consulting Pvt. Ltd. in PAN INDIA seeks a senior Cloud Contact Center expert with deep Amazon Connect and AWS DevOps experience.

You will lead the design, development, and maintenance of cloud-based contact center solutions to ensure robust, scalable, and efficient customer engagement infrastructure. Responsibilities include architecting Connect environments, optimizing contact flows, integrating with Salesforce and external apps, leveraging Lambda, API Gateway, S3 and DynamoDB, and

Qualifications

• Extensive Amazon Connect experience
• Strong AWS DevOps background
• CI/CD pipeline design and implementation
• Proficient Linux administration

Responsibilities

• Architect and implement Amazon Connect environments to meet business requirements.
• Create and optimize contact flows, queues, routing profiles, and voice/chat interactions.
• Integrate Amazon Connect with Salesforce and external apps.
• Leverage AWS services (Lambda, API Gateway, S3, DynamoDB) to build scalable backends.
• Manage AWS deployment strategies and CI/CD pipelines.
• Develop and manage REST API interactions.
• Monitor AWS for security, performance, and health.
• Provide production deployment support and resolve issues.
• Document technical details and collaborate with teams.

Skills

Amazon Connect

AWS DevOps

CI/CD

Linux administration

REST APIs

Tools

Git

API Gateway

AWS Lambda

S3

DynamoDB

CloudWatch

Salesforce

Amazon Bedrock

Amazon Q

Job description

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Job Description

Summary

We are seeking a highly skilled professional with extensive practical experience in Amazon Connect and AWS DevOps Services to lead the design, development, and ongoing maintenance of cloud-based contact center solutions. This role is pivotal in ensuring the robustness, scalability, and efficiency of our customer engagement infrastructure, leveraging advanced cloud technologies to deliver seamless communication experiences.

Location: PAN INDIA

Experience: 8-13 years

Responsibilities

• Architect and implement Amazon Connect environments to meet business requirements.
  
• Create and optimize contact flows, define queue structures, configure routing profiles, and engineer voice and chat interaction solutions.
  
• Facilitate seamless integration between Amazon Connect and external platforms, including Salesforce and various third-party applications.
  
• Utilize core AWS services such as Lambda, API Gateway, S3, and DynamoDB to build scalable backend solutions.
  
• Oversee the management of AWS deployment strategies and maintain robust CI/CD pipelines.
  
• Develop and manage interactions with REST APIs and web services.
  
• Monitor AWS environments to ensure security compliance, optimal performance, and system health.
  
• Provide critical support for production deployments and resolve complex technical issues.
  
• Author comprehensive technical documentation and collaborate effectively with development teams.
  

Requirements

• Proficiency with Amazon Connect.
  
• Expertise in AWS DevOps Services.
  
• Strong background in AWS Lambda.
  
• Experience with API Gateway.
  
• Demonstrated capability in CI/CD implementation.
  
• Proficiency with Git version control.
  
• Familiarity with Linux, CentOS, and general Linux administration.
  
• Knowledge of AWS CloudWatch is preferred.
  
• Understanding of the AWS Well-Architected Framework is advantageous.
  
• Experience with Salesforce integration is a plus.
  
• Exposure to Amazon Bedrock or Amazon Q is beneficial.
  
• Skills in performance monitoring and testing are desirable.