Hindi Quality Auditor

DesignBoxed; Mohali; On-site; INR 335,000 - 446,000; Full time

Job summary

DesignBoxed in Mohali, India is seeking a Quality Auditor to monitor, evaluate, and ensure the data integrity of ground-level field survey operations. The role focuses on auditing real-time recordings and verifying that field surveyors accurately record survey responses.

You will audit a ~10% sample per surveyor daily, manage a team of 6 surveyors, provide feedback to team leads, and publish daily quality audit reports used for payouts and penalties.

Qualifications

• Ability to monitor and audit ground survey recordings.
• Verify accuracy of survey responses against recordings.
• Identify and flag data falsification or inaccuracy.

Responsibilities

• Audit ground survey recordings (~10% sample per surveyor daily).
• Verify survey data matches conversations in the system.
• Provide immediate feedback to team leads and surveyors on critical errors.
• Publish daily Quality Audit Reports with individual scores for surveyors.
• Analyze trends to derive insights and inform payouts/penalties.

Skills

Data integrity

Auditing

Quality assurance

Analytical thinking

Attention to detail

Job description

We are looking for a Quality Auditor to monitor, evaluate, and ensure the data integrity of our ground-level field survey operations. Unlike traditional call-center monitoring, this role focuses entirely on auditing real-time ground survey recordings and verifying that field surveyors are accurately recording survey responses.

Responsibilities

Key Roles & Responsibilities Ground Survey Auditing & Verification Audit recorded interactions and survey entries conducted by ground surveyors (auditing a ~10% sample size per surveyor daily). Verify that survey responses in the system match the recorded conversations accurately. Identify and flag fake, falsified, or inaccurate data entries immediately. Auditing Quota & Team Scope Manage quality checks for a dedicated group of 6 ground surveyors, who cover around 25 to 30 field interactions each daily (~180 total daily interactions). Perform 6 detailed audits daily per Quality Auditor (split across the team for 12 total project audits). Feedback & Training Provide immediate feedback to Team Leads (TLs) and surveyors when critical errors or data falsification are detected. Offer constructive feedback on minor errors (e.g., small discrepancies in recorded age, tone, or minor field entries) to help train and improve surveyor performance. Reporting & Quality Scoring Compile and publish daily Quality Audit Reports with individual performance scores for each surveyor. Analyse survey trends and conversation nuances to provide qualitative insights on whether the collected data accurately reflects ground reality. Provide the final quality scores used to determine field surveyor payouts and penalty calculations. Budget: ₹30k - ₹40k per month