Helpdesk Senior Associate - ITIL

NTT America, Inc.; Bengaluru; On-site; INR 300,000 - 450,000; Full time

Job summary

NTT DATA in Bangalore, Karnataka invites applications for a Helpdesk Senior Associate - ITIL. You will provide IT service desk support for end-users across devices and apps, and help guide and train users.

The role requires excellent English communication, strong customer service and teamwork, with 24/7 rotational shifts and work-from-office mandatory. You will escalate issues, collaborate with IT teams, and seek improvements to processes and tools.

Qualifications

• Excellent English written and verbal communication skills.
• Exceptional customer service skills.
• Great Team player with ability to work in 24/7 rotational shifts.
• Work from Office mandatory; excellent communication with stakeholders.
• Strong troubleshooting skills, bug-finding, and resolution.
• Ability to work independently within a diverse global team.

Responsibilities

• Provide exceptional IT Service Desk support, guidance, and training to end-users for IT devices, applications, or processes.
• Record, Update, and Escalate Support issues to the next level promptly.
• Support all IT onboarding activities for end-users; work with IT teams on system testing, integration, and maintenance.
• Engage in discovering new IT business tools to support users and IT team.
• Suggest, evaluate, and implement process and technology improvements.

Skills

English communication

Customer service

Team player

Troubleshooting

Independent worker

Stakeholder communication

Tools

Windows 10

macOS

iOS

Android

Google Suite

Microsoft Environment

Job description

Req ID: 369252

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization,

We are currently seeking a Helpdesk Senior Associate - ITIL to join our team in Bangalore, Karnātaka (IN-KA), India (IN).

In these roles, you will be responsible for:

• Provide exceptional IT Service Desk support, guidance, and training to end-users for various IT devices, applications, or processes.
• Record, Update, and Escalate Support issues to the next level promptly.
• Support all IT onboarding activities for end-usersWork with our internal IT Teams on system testing, integration, and maintenance.Engage in discovering new IT business tools to support our business users and our internal IT Team.
• Seek, Suggest, Evaluate, and implement process and technology improvements.
• Willing to learn grow in other IT Business areas

Requirements for this role include:

• Excellent English written and verbal communication skills.
• Exceptional customer service skills.
• Great Team player24/7 rotational shifts and week offs and Work from Office mandatoryExcellent communication skills, comfortable working with various stakeholders
• Strong troubleshooting skills, bug-finding, and resolution
• Ability to work independently within a diverse global team
• IT software and hardware troubleshooting knowledge and skills (Win 10, macOS, iOS, Android, Google Suite and Microsoft Environment)

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

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