Helpdesk Associate - ITIL

NTT America, Inc.; Bengaluru; On-site; INR 300,000 - 380,000; Full time

Job summary

NTT DATA seeks a Helpdesk Associate - ITIL in Bangalore, Karnataka, India. You will provide IT service desk support, guidance, and training to end-users for multiple devices and applications.

Responsibilities include logging, updating, escalating issues, onboarding users, and collaborating with IT teams on testing and maintenance. The role requires strong English communication, customer service, and troubleshooting skills, with a willingness to work 24/7 on-site.

Qualifications

• Excellent English written and verbal communication skills.
• Exceptional customer service skills.
• Great team player.
• Willing to work 24/7 rotational shifts; on-site work mandatory.
• Strong troubleshooting skills with bug-finding and resolution.
• Ability to work independently within a diverse global team.

Responsibilities

• Provide IT Service Desk support, guidance, and training to end-users for various IT devices, applications, or processes.
• Record, update, and escalate support issues promptly.
• Support all IT onboarding activities for end-users.
• Collaborate with internal IT teams on system testing, integration, and maintenance.
• Engage in discovering new IT tools to support our users and IT team.
• Seek and implement process and technology improvements.

Skills

Communication skills

Customer service

Team player

Troubleshooting

IT product knowledge

Tools

Windows 10

macOS

iOS

Android

Google Workspace

Microsoft Environment

Job description

We are currently seeking a Helpdesk Associate - ITIL to join our team in Bangalore, Karnātaka (IN-KA), India (IN).

General Duties and Responsibilities

In these roles, you will be responsible for:

Provide exceptional IT Service Desk support, guidance, and training to end-users for various IT devices, applications, or processes.

Record, Update, and Escalate Support issues to the next level promptly.

Support all IT onboarding activities for end-users

Work with our internal IT Teams on system testing, integration, and maintenance.

Engage in discovering new IT business tools to support our business users and our internal IT Team.

Seek, Suggest, Evaluate, and implement process and technology improvements.

Willing to learn grow in other IT Business areas

Requirements for this role

Excellent English written and verbal communication skills.

Exceptional customer service skills.

Great Team player

24/7 rotational shifts and week offs and Work from Office mandatory

Excellent communication skills, comfortable working with various stakeholders

Strong troubleshooting skills, bug-finding, and resolution

Ability to work independently within a diverse global team

IT software and hardware troubleshooting knowledge and skills (Win 10, macOS, iOS, Android, Google Suite and Microsoft Environment)

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

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NTT DATA is an equal opportunity employer.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

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