Helpdesk Associate (ITIL)

NTT DATA Global Delivery Services Ltd; Coimbatore District; On-site; INR 234,000 - 357,000; Full time

Job summary

NTT DATA Global Delivery Services Ltd in Coimbatore, Tamil Nadu, India, seeks a Helpdesk Associate - ITIL to provide L1 support by phone and email. You will troubleshoot Windows OS, PC hardware, and common applications, while maintaining strong written and spoken English to assist customers.

The role involves coordinating with internal teams to identify, triage and resolve issues promptly, and rotating shifts. Transition to mid-level responsibilities based on performance.

Qualifications

• Graduate with 6+ months of experience in technical support.
• Solid knowledge of Windows 10/8, PC hardware, basic Internet Explorer, networking, and MS Office.

Responsibilities

• Provide L1 technical guidance by phone and email to identify, prioritize and resolve issues.
• Act as liaison between customers and internal teams to ensure timely problem resolution.
• Assist in ensuring online systems remain accurate and functioning.

Skills

Windows troubleshooting

PC hardware

Networking

MS Office

Written & verbal communication

Education

Graduate degree

Tools

MS Office

ITIL knowledge

Job description

Helpdesk Associate - ITIL Req ID: 393439

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. We are currently seeking a Helpdesk Associate - ITIL to join our team in Coimbatore, Tamil Nādu (IN-TN), India (IN). Provides L1 technical guidance in activities associated with the identification, prioritization, and resolution of reported problems by telephone and email. Activities include recognition, research, isolation, resolution, and follow-up steps. Typically, the Analyst level participates in a supportive role by acting as a liaison between customer and departments within the organization, to ensure that all on-line system problems are resolved in an accurate and timely manner.

Shift: Rotational shift.

Qualification: Graduate with minimum 6 months+ experience in a technical support role.

• Knowledge of troubleshooting Windows 10, Win 8 Operating system, PC Hardware, Basic Knowledge of Internet Explorer, Networking, Messaging, and MS Office, COTS applications etc.
• Must be able to speak fluent English & possess excellent writing and comprehension skills & with excellent customer handling skill

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D. Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees.

NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here . If you'd like more information on your EEO rights under the law, please click here . For Pay Transparency information, please click here .

Experience Level Mid Level