Field Technical Support Associate

NTT DATA Global Delivery Services Ltd; Chennai; On-site; INR 400,000 - 650,000; Full time

Job summary

NTT DATA in Chennai is seeking a Field Tech Associate to join the EUC Team, providing end-user computing support in client environments and ensuring incident resolution aligned with SLAs. You will handle IMAC activities for desktops, laptops, monitors, printers and peripherals as needed, and you will learn new technologies under business guidance.

The role requires 1–3 years in EUC, IT support or asset management, strong Windows/Office troubleshooting, ITIL familiarity, and experience with ITSM

Qualifications

• 1 to 3 years’ experience in End User Computing, IT Support or Asset Management.
• Good troubleshooting skills in Windows, Office and End User Hardware.
• Familiarity with ITIL processes and ITSM tools is preferred.

Responsibilities

• Be a contributing member of the EUC Team providing support to End Users in a Client Environment.
• Resolve day-to-day incidents and fulfil requests aligned to ITIL and SLAs.
• Perform IMAC activities for desktops, laptops, monitors, printers and peripherals.
• Learn new and emerging technologies as needed, guided by business requirements.
• Occasionally travel and work in rotational shifts 24x7 when required.

Skills

End User Computing

IT Support

Asset Management

Tools

Service Now

Remedy

Job description

Field Tech Associate NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, to join our team in Chennai, Tamil Nādu (IN-TN), India (IN).

Role Responsibilities

• Be a contributing member of the EUC Team providing support to End Users in a Client Environment
• Work is guided by operational and project objectives and measured on SLAs, CSFs & KPIs aligned to the same.
• Work on Day-to-Day Incident Resolution & Request Fulfilment aligned to ITIL Framework
• Involved with IMAC (Install, Move, Add, Change) for Desktops, Laptops, Monitors, Printers and other IT Equipment and Peripherals as needed, between desks, floors or buildings as required.
• Learn new and emerging technologies as needed, guided by business requirements.

Requirements and Preferences

• 1 to 3 Years’ experience in End User Computing, IT Support, Asset Management needed.
• Good troubleshooting skills in Windows, Office, COTS & End User Hardware Support
• Basic understanding of ITL Framework is a must.
• Experience in using ITSM Tools like Service Now, Remedy etc.
• Good Communication Skills (Written & Spoken) in English
• Ability to physically perform general office requirements.
• Must be able to perform essential responsibilities with or without reasonable accommodations.
• Willingness to work on rotational shifts 24x7.
• Travel including overnight domestic may be required.

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation.

We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future.

As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners.

NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D. Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs.

While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees.

N T T D A N is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Experience Level Mid Level