Helpdesk Associate

Talent'd HR Solutions; Dadri; On-site; INR 300,000 - 420,000; Full time

Job summary

NTT DATA, a global IT services leader, is seeking a Helpdesk Associate to deliver frontline IT support to end-users. The role emphasizes effective communication, teamwork, and dependable troubleshooting across diverse devices and platforms.

You will participate in onboarding activities and collaborate with global IT teams to ensure smooth operations. The successful candidate will handle rotating shifts, assist with new tools, and continually seek improvements in processes and technology.

Qualifications

• Excellent English written and verbal communication skills.
• Great team player.
• 24/7 rotational shifts and week offs, with work from office mandatory.
• Strong troubleshooting skills, bug-finding, and resolution.
• Ability to work independently within a diverse global team.
• IT software and hardware troubleshooting knowledge and skills (Windows 10, macOS, iOS, Android, Google Suite, and Microsoft Environment).

Responsibilities

• Provide exceptional IT Service Desk support, guidance, and training to end-users for various IT devices, applications, or processes.
• Record, update, and escalate support issues to the next level promptly.
• Support all IT onboarding activities for end-users.
• Work with internal IT teams on system testing, integration, and maintenance.
• Engage in discovering new IT business tools to support business users and internal IT teams.
• Seek, suggest, evaluate, and implement process and technology improvements.
• Be willing to learn and grow in other IT business areas.

Skills

English communication

Team player

Troubleshooting

Independent worker

IT troubleshooting

Tools

Windows 10

macOS

iOS

Android

Google Suite

Microsoft Environment

Job description

The Helpdesk Associate role at NTT DATA involves providing exceptional IT Service Desk support to end-users, troubleshooting various IT devices and applications, and supporting onboarding activities. Candidates should possess strong communication skills and a customer service orientation.

Responsibilities

• Provide exceptional IT Service Desk support, guidance, and training to end-users for various IT devices, applications, or processes.
• Record, update, and **escalate** support issues to the next level promptly.
• Support all IT onboarding activities for end-users.
• Work with internal IT teams on system testing, integration, and maintenance.
• Engage in discovering new IT business tools to support business users and internal IT teams.
• Seek, suggest, evaluate, and implement process and technology improvements.
• Be willing to learn and grow in other IT business areas.

Requirements

• Excellent English written and verbal communication skills.
• Great team player.
• 24/7 rotational shifts and week offs, with work from office mandatory.
• Strong troubleshooting skills, bug-finding, and resolution.
• Ability to work independently within a diverse global team.
• IT software and hardware troubleshooting knowledge and skills (Windows 10, macOS, iOS, Android, Google Suite, and Microsoft Environment).

NTT Data is a global leader in IT services and consulting, headquartered in Tokyo, Japan. Founded in 1988, the company is part of the Nippon Telegraph and Telephone (NTT) Group, one of the world's largest telecommunications and IT service providers. NTT Data delivers a wide range of services including digital transformation, cloud solutions, application development, business process outsourcing, and IT infrastructure management. With a mission to help clients navigate and thrive in the digital era, the company serves diverse industries such as healthcare, financial services, manufacturing, public sector, and telecommunications.

Operating in over 50 countries, NTT Data employs more than 150,000 professionals worldwide, making it one of the largest IT service providers globally. The company is recognized for its strong emphasis on innovation, customer-centric solutions, and sustainable business practices. In recent years, NTT Data has expanded its capabilities through strategic acquisitions and partnerships, enhancing its expertise in emerging technologies like AI, IoT, and data analytics. Its consistent ranking among top global IT service firms underscores its reputation for delivering high-quality, reliable, and forward-looking solutions to clients worldwide.

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