Helpdesk Senior Associate-ITSM

NTT America, Inc.; Bengaluru; On-site; INR 420,000 - 650,000; Full time

Job summary

NTT DATA in Bangalore, Karnataka, is seeking a Helpdesk Senior Associate-ITSM to join our IT service desk team. You will provide exceptional end-user support, record and escalate issues, and assist with onboarding and system testing in collaboration with internal IT teams.

Strong English communication, customer service mindset, and a readiness to work in a 24/7 rotating shift, with work from office mandatory, are essential.

Qualifications

• Excellent English written and verbal communication.
• Exceptional customer service skills.
• Ability to work with diverse global teams.
• Willingness to learn and grow in IT business areas.

Responsibilities

• Provide IT Service Desk support to end-users for devices, apps, or processes.
• Record, update, and escalate support issues promptly.
• Support IT onboarding activities for end-users.
• Collaborate with internal IT teams on testing, integration, and maintenance.
• Explore and implement process and technology improvements.
• Willing to grow in other IT business areas.

Skills

English communication

Customer service

Team player

Troubleshooting

Independent worker

Tools

Windows 10

macOS

iOS

Android

Google Suite

Microsoft Environment

Job description

Req ID: 375334

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization,

We are currently seeking a Helpdesk Senior Associate-ITSM to join our team in Bangalore, Karnātaka (IN-KA), India (IN).

General Duties and Responsibilities:

In these roles, you will be responsible for:

Provide exceptional IT Service Desk support, guidance, and training to end-users for various IT devices, applications, or processes.

Record, Update, and Escalate Support issues to the next level promptly.

Support all IT onboarding activities for end-users

Work with our internal IT Teams on system testing, integration, and maintenance.

Engage in discovering new IT business tools to support our business users and our internal IT Team.

Seek, Suggest, Evaluate, and implement process and technology improvements.

Willing to learn grow in other IT Business areas

Requirements for this role include:

Excellent English written and verbal communication skills.

Exceptional customer service skills.

Great Team player

24/7 rotational shifts and week offs and Work from Office mandatory

Excellent communication skills, comfortable working with various stakeholders

Strong troubleshooting skills, bug-finding, and resolution

Ability to work independently within a diverse global team

IT software and hardware troubleshooting knowledge and skills (Win 10, macOS, iOS, Android, Google Suite and Microsoft Environment)

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees.

NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For Pay Transparency information, please click here.