Helpdesk Analyst

Intellibee Inc; Salem; On-site; INR 4,298,000 - 6,208,000; Full time

Benefits offered by this job

Long-Term Stability

Health Coverage

401(k) Plan

Green Card support

Job summary

IntelliBee is hiring a Helpdesk Analyst in Salem, OR, US. The role focuses on ticket investigation, resolution, and data-driven root-cause analysis using SQL.

You will maintain deep knowledge of Worker and Applicant Portal systems and collaborate with client teams and defect management to deliver timely support. Preferred skills include Foundation-level Help Desk experience, 2–5 years of Integrated Eligibility, and MS Azure DevOps.

Qualifications

• Required Skills: Collaboration (Intermediate); Design Analysis (Intermediate); Functional documentation (FSD) (Intermediate); Integrated Eligibility (2 yrs); SQL (Foundation).
• Preferred Skills: Help Desk/Service Desk (Foundation); Integrated Eligibility (2-5 yrs); MS Azure DevOps (Foundation).

Responsibilities

• Ticket Investigation & Resolution: Analyze and resolve support tickets independently by leveraging resources such as design documents, system requirements, client expectations, utilizing test environments, and information on past/existing defects.
• Data Analysis & Trend Identification: Use SQL queries to conduct in-depth incident review and drive root-cause analysis for faster solutions.
• System Expertise & Requirement Review: Maintain deep knowledge of Worker and Applicant Portal systems and stay updated on enhancements or changes.
• Efficient, High-Quality Support: Deliver timely, accurate, customer-focused ticket resolutions while managing varying workloads and SLA adherence.
• Cross-Functional Collaboration: Partner with client helpdesk, business operations, and defect management teams to communicate solutions.

Job description

• Functional documentation (FSD): Intermediate
• Integrated Eligibility: 2 yrs
• SQL: Foundation

Helpdesk Analyst, Salem, OR, US

Helpdesk Analyst

Required Skills

• Collaboration: Intermediate
• Design Analysis: Intermediate
• Functional documentation (FSD): Intermediate
• Integrated Eligibility: 2 yrs
• SQL: Foundation

Preferred Skills

• Help Desk/Service Desk: Foundation
• Integrated Eligibility: 2-5 yrs
• MS Azure DevOps: Foundation

Responsibilities

• Ticket Investigation & Resolution: Analyze and resolve support tickets independently by leveraging resources such as design documents, system requirements, client expectations, utilizing test environments, and information on past/existing defects.
• Data Analysis & Trend Identification: Leverage SQL queries in the system database to conduct in depth incident review, enabling deeper insights into case data and accelerate root cause analysis, and facilitating more efficient solution-oriented resolutions.
• System Expertise & Requirement Review: Maintain an in-depth understanding of Worker and Applicant Portal systems, continuously reviewing documentation and staying updated on enhancements or changes.
• Efficient, High-Quality Support in a Dynamic Environment: Consistently deliver timely, accurate, and customer-focused ticket resolutions, even as daily ticket volumes and priorities fluctuate. Manage varying workloads by maintaining responsiveness and quality, ensuring that all issues are addressed within SLA guidelines regardless of volume.
• Cross-Functional Collaboration: Partner with client helpdesk, business operations, and Deloitte defect management teams to elevate, resolve, and communicate solutions or workarounds for incoming issues.

Benefits At IntelliBee

• Long-Term Stability: Join us on a multi-year opportunities with room to grow.
• Comprehensive Health Coverage: Access quality healthcare benefits to keep you and your family well.
• Future Planning: Enroll in our 401(k) program and invest in your financial security.
• GC Assistance: We support immediate Green Card processing, if required.

Date Posted:14-Aug-2026