Help Desk Executive

Family Health Plan (FHPL); Chennai District; On-site; INR 180,000 - 240,000; Full time

Job summary

Family Health Plan Insurance TPA Ltd in Chennai is seeking a candidate to assist associates with policy terms, sum insured details, eligibility and timelines for claim submissions. The role also covers hospitalization procedures, network confirmations, enrollment queries, premium impact, and cashless claim support.

The incumbent will help employees during emergencies, assist with Ecard additions, and support HR in pan India admissions and claims with strong communication and polite client

Responsibilities

• Assisting associate on policy terms and conditions, including sum insured and eligibility and also, claim submission time-lines.
• Assisting associate Hospitalization procedures and network hospital confirmation is also provided.
• Enrollment queries, specially for coverage of parents and new born baby; along with the premium impact.
• Comfort being provided to employees in time of emergencies through phone & physical presence.
• Assisting Associate for reimbursement claims & cashless queries.
• Associates require support in understanding and filling the claim form and documents submission.
• Assisting associate for Ecard & necessary addition of members.
• Should have good communication skills , knowledge about policy coverage benefits.
• HR dependency on helpdesk person for necessary co ordination pan India admissions & claims.
• Discussing problematic claims with HR for necessary support
• Most important, Human Touch and Building relationship with HR team & associates and Polite behaviour

Job description

Role & responsibilities

• Assisting associate on policy terms and conditions, including sum insured and eligibility and also, claim submission time-lines.


• Assisting associate Hospitalization procedures and network hospital confirmation is also provided.


• Enrollment queries, specially for coverage of parents and new born baby; along with the premium impact.


• Comfort being provided to employees in time of emergencies through phone & physical presence.


• Assisting Associate for reimbursement claims & cashless queries.


• Associates require support in understanding and filling the claim form and documents submission.


• Assisting associate for Ecard & necessary addition of members.


• Should have good communication skills , knowledge about policy coverage benefits.


• HR dependency on helpdesk person for necessary co ordination pan India admissions & claims.


• Discussing problematic claims with HR for necessary support


• Most important, Human Touch and Building relationship with HR team & associates and Polite behaviour

Preferred candidate profile

Graduation is any field who are willing to travel and looking for long term commitment.

Walk-in Time and Venue

Family Health Plan Insurance TPA Ltd,

3rd Floor, Spero Property, South Phase -7A,

THIRU-VI-KA, SIDCO Industrial Estate,

Landmark-Behind Olympia IT Park and adjacent to Bluedart/DHL Courier Chennai, Guindy - 600032

Contact - Moulika - 9177141222