Health Operations Associate

HypTechie; Bengaluru; On-site; INR 350,000 - 550,000; Full time

Job summary

HypTechie in Bengaluru is seeking an Associate for Operations Support in Healthcare Utilization Management. You will handle case triage, intake information, and data entry while adhering to HIPAA guidelines and quality standards.

The role requires 1–3 years of experience and a graduation, with a full-time permanent employment setup. You will work in a healthcare operations domain within an IT services ecosystem, supporting providers and payers.

Qualifications

• Roles involve routine problem solving using established guidelines.
• Exposure to healthcare operations and case processing.
• Knowledge of HIPAA practices preferred.

Responsibilities

• Resolve routine problems using established guidelines.
• Handle calls, eReviews, and data entry in client systems.
• Verify eligibility, benefits, and contract details.
• Coordinate cases and assign to appropriate queues.
• Assist in producing letters and supporting documentation.
• Work in rotational shifts as needed.

Skills

Healthcare Utilization Management

Adaptable

Teamwork

Communication

Process orientation

HIPAA compliance

Education

Any Graduation

Job description

Job description

Skill required: Operations Support – Healthcare Utilization Management

Designation: Associate

Qualifications: Any Graduation

Years of Experience: 1 to 3 years

The Healthcare Operations vertical helps our clients drive breakthrough growth by combining deep healthcare delivery experience and subject matter expertise with analytics, automation, artificial intelligence and innovative talent. We help payers, providers and government agencies increase provider, member and group satisfaction, improve health outcomes and reduce costs. You will be a part of the Healthcare Management team which is responsible for the administration of hospitals, outpatient clinics, hospices, and other healthcare facilities. This includes day-to-day operations, department activities, medical and health services, budgeting and rating, research and education, policies and procedures, quality assurance, patient services, and public relations. You will be responsible for Healthcare Utilization Management, a set of techniques used by or on behalf of purchasers of health care benefits to manage health care costs by influencing patient care decision making through case‑by‑case assessments of the appropriateness of care prior to its provision.

What are we looking for?

• Healthcare Utilization Management
• Adaptable and flexible
• Ability to work well in a team
• Commitment to quality
• Written and verbal communication
• Process-orientation
• Health Insurance Portability & Accountability Act (HIPAA)

Roles and Responsibilities

• In this role you are required to solve routine problems, largely through precedent and referral to general guidelines.
• Your expected interactions are within your own team and direct supervisor.
• You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments.
• The decisions that you make would impact your own work.
• You will be an individual contributor as a part of a team, with a predetermined, focused scope of work.
• Please note that this role may require you to work in rotational shifts.
• Manages incoming or outgoing telephone calls, eReviews, and/or faxes, including triage, opening of cases and data entry into client system.
• Determines contract; verifies eligibility and benefits.
• Conducts a thorough provider radius search in client system and follows up with provider on referrals given.
• Checks benefits for facility-based treatment.
• Obtains intake (demographic) information from caller, eReview and/or from fax. Processes incoming requests, collection of non-clinical information needed for review from providers, utilizing scripts to screen basic and complex requests for pre-certification and/or prior authorization.
• Performs data entry of contact into client systems and routes as appropriate.
• Match fax/clinical records with appropriate case.
• Consolidate inputs for approval.
• Generate needed letters.
• Assign cases/activities and work within client’s system to facilitate workflow and productivity goals.
• Refers cases requiring clinical review to a nurse reviewer. Performs case checks and reviews to ensure case creation is complete, correct, and nurse ready.
• Tasks cases accurately to the correct queue.

Job Information

Role: Operations Support – Other

Industry Type: IT Services & Consulting

Department: Customer Success, Service & Operations

Employment Type: Full Time, Permanent

Role Category: Operations Support

Education: UG: Any Graduate; PG: Any Postgraduate