Customer Service Associate - Voice

Accenture; Bengaluru; On-site; INR 300,000 - 420,000; Full time

Job summary

Accenture is hiring a Customer Service Associate in Bengaluru to join the Healthcare Claims team, handling utilization management and core claims processing for hospitals, clinics, and other health facilities.

You will work as an individual contributor within a team, follow detailed instructions, and may be required to rotate shifts. 1–3 years of experience and graduation from any field are acceptable.

Qualifications

• Healthcare management knowledge is required.

Responsibilities

• Solve routine problems largely through precedent and guidelines.
• Interactions are within your own team and direct supervisor.
• Receive detailed to moderate instruction on daily tasks and new assignments.
• Decisions you make impact your own work.
• Act as an individual contributor within a team with a defined scope.
• Role may require rotating shifts.

Skills

Healthcare Management

Education

Any Graduation

Job description

Skill required: HM- Utilization Management - Healthcare Management

Designation: Customer Service Associate

Qualifications: Any Graduation

Years of Experience: 1 to 3 years

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song- all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com

What would you do?

NA You will be a part of the Healthcare Claims team which is responsible for the administration of health claims This team is involved in core claim processing such as registering claims editing verification claims evaluation and examination litigation The administration of hospitals, outpatient clinics, hospices, and other healthcare facilities. This experience includes day to day operations, department activities, medical and health services, budgeting and rating, research and education, policies and procedures, quality assurance, patient services, and public relations.

What are we looking for?

Primary skill - Healthcare Management - P1

Roles and Responsibilities

• In this role you are required to solve routine problems, largely through precedent and referral to general guidelines.
• Your expected interactions are within your own team and direct supervisor.
• You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments.
• The decisions that you make would impact your own work.
• You will be an individual contributor as a part of a team, with a predetermined, focused scope of work.
• Please note that this role may require you to work in rotational shifts

Equal Employment Opportunity Statement

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

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