Head Of Shared Services (GBSS)

Piramal Pharma Limited; Mumbai; On-site; INR 4,200,000 - 6,600,000; Full time

Job summary

Piramal Pharma Limited invites a senior finance leader to head Global Business Shared Services. You will supervise O2C, P2P, R2R, and master data governance, delivering world-class cost, quality, and productivity. Strong governance, stakeholder partnership, and process excellence are essential.

Expect to lead a 13-direct and 85+ team across locations, drive automation, and partner with the CFO. CA qualification and 20+ years’ experience in pharma or FMCG sectors are preferred.

Qualifications

• CA chartered accountant required.
• 20+ years overall experience in finance leadership.
• 8-10 years in Shared Services/GBS/Finance Operations leadership.
• Experience leading large, multi-location teams in pharma/manufacturing.

Responsibilities

• Lead end-to-end Finance Shared Services across multiple units and geographies.
• Drive governance, service delivery standards, and performance metrics.
• Oversee R2R, P2P, and O2C with strong internal controls.
• Champion transformation and digitalization via SAP and automation.
• Partner with Business CFOs and external providers to deliver value.

Skills

Strategic Thinking

Influencing & Stakeholder Management

Execution Excellence

Analytical Decision Making

Team Development

Customer Centricity

Process Excellence

Lean Six Sigma

KPI & SLA Management

Education

Chartered Accountant (CA)

Tools

SAP / S4 HANA

Job description

JOB OVERVIEW: The Head of Global Business Shared Services would lead Order to cash , Procure to pay , Master data management , Record to report and Quality for Piramal Pharma India and Global.

Would be accountable for delivery of business services at contracted levels, with Strong governance for service management. Ensure smooth operations at world class levels of cost, quality, and productivity.

Create a winning culture that is focused on competence, collaboration with business partners, and delivering business impact.

REPORTING STRUCTURE:

Will report to - CFO

Team size 13 direct (overall team size 85+)

QUALIFICATION:

CA Must

EXPERIENCE:

Overall, 20+ years experience

Minimum 8-10 years in Shared Services, Global Business Services (GBS), Finance Operations, or Finance Transformation leadership roles.

Experience managing large teams and multi-location operations.

Pharma, Manufacturing, FMCG, Healthcare, Chemicals, or Global Capability Center experience preferred.

Technical Skills

Shared Services Management. Financial Accounting & Reporting

P2P, O2C, and R2R Processes. Internal Controls & Compliance

SAP / S4 HANA. Finance Transformation

Automation & Digitalization. Process Excellence / Lean Six Sigma. KPI & SLA Management

Leadership Competencies

• Strategic Thinking
• Influencing & Stakeholder Management
• Execution Excellence, Change Leadership & Business Partnership
• Analytical Decision Making
• Team Development & Customer Centricity

Success Measures

• Month-end close cycle reduction , SLA adherence >95%
• Productivity improvement targets achieved. Automation implementation success
• Working capital improvement. Audit observations minimized
• Stakeholder satisfaction ratings. Employee engagement and retention

Key Roles/Responsibilities
Shared Services Leadership

• Lead end-to-end Finance Shared Services operations across multiple business units and geographies.
• Build a scalable, customer-centric shared services organization aligned to business growth objectives.
• Establish service delivery standards, governance frameworks, and performance metrics.
• Drive continuous improvement and operational excellence initiatives.

Record-to-Report (R2R)

• Oversee general ledger accounting, fixed assets, intercompany accounting, reconciliations, and month-end close.
• Ensure timely and accurate financial reporting.
• Improve close cycle timelines and reporting quality.

Procure-to-Pay (P2P)

• Manage accounts payable operations and vendor payment processes.
• Ensure strong internal controls and compliance.
• Improve vendor experience and payment cycle efficiency.

Order-to-Cash (O2C)

• Oversee billing, collections, cash application, and credit management processes.
• Improve receivable cycles and working capital efficiency.
• Monitor collection effectiveness and dispute resolution.

Governance, Controls & Compliance

• Strengthen financial controls and compliance frameworks.
• Ensure adherence to accounting policies, internal audit requirements, SOX (where applicable), and statutory regulations.
• Partner with Internal Audit, Compliance, Taxation, and External Auditors.

Transformation & Digitalization

• Drive automation, robotics, AI-enabled finance processes, and ERP optimization.
• Lead transformation projects focused on productivity, quality, and cost optimization.
• Champion finance digitization initiatives using SAP, reporting tools, workflow automation, and analytics platforms.

Stakeholder Management

• Partner with Business CFOs, Controllers, Functional Leaders, and Global Finance Teams.
• Act as a strategic advisor on process excellence, service delivery, and finance operations.
• Manage relationships with external service providers and outsourcing partners.

People Leadership

• Lead, develop, and mentor a large finance shared services team.
• Build a high-performance culture focused on accountability and customer service.
• Drive succession planning, capability building, and talent development initiatives.

Key Deliverables

• Timely month-end and year-end closures.
• Improved process efficiency and SLA adherence.
• Automation and productivity gains.
• Reduced finance operating costs.
• Enhanced internal control environment.
• Improved working capital metrics.
• High stakeholder satisfaction scores.