Head Of Rooms Division

Radisson Collection; Mumbai; On-site; INR 1,507,000 - 1,674,000; Full time

Benefits offered by this job

Hotel discounts

Global/local perks

Job summary

Radisson Hotel Group is seeking a Head of Rooms Division to lead and optimize the Rooms Division, ensuring exceptional guest experiences and operational excellence. The role focuses on proactive guest satisfaction, cost control, and team development to achieve hotel targets.

The ideal candidate will have proven rooms division experience, strong leadership, and a passion for hospitality excellence, driving a culture of service and accountability across the department.

Qualifications

• Proven experience in rooms division with strong problem-solving capabilities.
• Excellent leadership skills with a hands-on approach and lead-by-example work style.
• Commitment to exceptional guest service with a passion for the hospitality industry.
• Ability to find creative solutions, offering advice and recommendations.
• Personal integrity, with the ability to work in an environment that demands excellence, time and energy.

Responsibilities

• Ensures the smooth running of the rooms division department, where all aspects of the guest experience are delivered to the highest levels.
• Works proactively to improve guest satisfaction and comfort, delivering a positive and timely response to guest enquiries and problem resolution.
• Develops and implements plans where rooms division initiatives & hotel targets are achieved.
• Leads and manages the rooms division team, fostering a culture of growth, development and performance within the department.
• Prepares and is responsible for the departmental budget, ensuring that costs and inventory are controlled, that productivity and performance levels are attained.

Skills

Rooms division experience

Leadership

Guest service orientation

Problem solving

Integrity

Job description

Job Description:

Company Description

Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,500 hotels in operation and under development in 95+ countries. The Group’s overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos.

People are at the core of our business success and future. Our people are true Moment Makers and together we bring the culture, spirit, environment and opportunities that empower you to be your best, every day, everywhere, every time. Together, we make Every Moment Matter.

Job Description

Are you ready to lead with flair and finesse? Do you enjoy orchestrating seamless guest experiences? Join Radisson Hotel Group as our Head of Rooms Division and step into a world where your passion for hospitality transforms ordinary stays into extraordinary memories.

We are currently seeking a Head of Rooms Division to join our vibrant team. At Radisson Hotel Group, we are in search of individuals who go beyond the resume – those with character, skills, talents, and a passion for creating memorable experiences. We value mindset as pivotal: anticipating guest needs, supporting your department, and consistently delivering memorable experiences.

As a Head of Rooms Division, you bring a heightened sense of leadership, a commitment to delivering exceptional guest experiences and a passion for optimizing the operational excellence of our Rooms Division.

• Ensures the smooth running of the rooms division department, where all aspects of the guest experience are delivered to the highest levels.
• Works proactively to improve guest satisfaction and comfort, delivering a positive and timely response to guest enquiries and problem resolution.
• Develops and implements plans where rooms division initiatives & hotel targets are achieved.
• Leads and manages the rooms division team, fostering a culture of growth, development and performance within the department.
• Prepares and is responsible for the departmental budget, ensuring that costs and inventory are controlled, that productivity and performance levels are attained.
• Builds and maintains effective working relationships with all key stakeholders.
• Establishes and delivers effective programmes that advance service standards, profitability and cost control -Ensures adherence and compliance to all legislation where due diligence requirements and best practice activities are planned, delivered and documented for internal and external audit, performing follow-up as required.

Qualifications

• Proven experience in rooms division with strong problem-solving capabilities.
• Excellent leadership skills with a hands-on approach and lead-by-example work style.
• Commitment to exceptional guest service with a passion for the hospitality industry.
• Ability to find creative solutions, offering advice and recommendations.
• Personal integrity, with the ability to work in an environment that demands excellence, time and energy.

Additional Information

Why Join Radisson Hotel Group?

Live the Magic of Hospitality -Be part of a team that createsexceptional experiences and memorable momentsevery day. Let yourYesI Can!spiritshineas you bring hospitality to life.

Build a Great Career -No matter your background or experience, we invest in yourgrowth, learning, and careerdevelopment—helping you reach your full potential.

Experience the Team Spirit -Join a workplacethat’sinclusive, fun, and meaningful. We celebrate diversity, support oneanotherand foster a sense of belonging through ourEmployee Resource Groups and inclusion initiatives.

Lead with Your Ambition -Your ideas,passionand drive matter! We empower you tomake a difference—in hospitality, yourcommunityand beyond.

Enjoy Global & Local Perks -No matter whereyou’relocated,you’llenjoy exclusive global benefits - like special hotel rates for you and your loved ones at our hotels worldwide. Plus,you’llhave access to localperksand rewards tailored to your country, making your experience even more rewarding!

Enjoy benefits such as - up to 53% off your stay as a Team Member at over 1,500 Radisson Hotels worldwide
Guaranteed minimum of 30% off for your Friends & Family
Exclusive Discounts on Breakfast, Food & Beverage, Spa and more

Join us in shaping the future of hospitality!Ifyou’reready tobring your talent, energy, and passion,we’dlove to hear from you.

Apply now andlet’smake every moment matter.

We welcome applicants from allbackgrounds, abilities, and experiences.If you need any adjustments during the application process, please let us know.

• Compensation: INR 135000 - INR 150000 - monthly

Requirements: