Head of Project Management

Lepton Software; Gurugram District; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

A leading IT services company is looking for a seasoned Project Manager to lead their Project Management and Client Engagement function. You will ensure smooth execution of software and GIS services while engaging with clients directly. The ideal candidate will have over 12 years of experience in project management, strong client-facing skills, and familiarity with Agile methodologies. This full-time role offers significant responsibilities across multiple projects and requires excellent communication abilities.

Qualifications

• 12+ years of experience in project/program management roles.
• Proven experience with multi-disciplinary delivery teams.
• Strong understanding of software development life cycle (SDLC).
• Experience with GIS platforms is a plus.

Responsibilities

• Lead project planning, tracking, and execution.
• Manage resource alignment and risk mitigation.
• Act as the primary contact for clients.
• Establish a Project Management Office (PMO) structure.

Skills

Project management

Client engagement

Excellent communication skills

Agile/Scrum

Risk management

Tools

Jira

Confluence

Freshdesk

ServiceNow

Job description

Overview

We are seeking a seasoned professional to lead our Project Management and Client Engagement function across our software, geospatial data, and GIS services deliveries. This individual will be the single point of coordination between internal delivery teams and external clients — ensuring smooth execution, clear communication, and high customer satisfaction.

Responsibilities

• Lead project planning, tracking, and execution across multiple workstreams: software, GIS services, and data delivery
• Manage resource alignment, risk mitigation, and milestone tracking
• Define and enforce standard project delivery methodologies, templates, and reviews
• Act as the primary point of contact for clients for all delivery-related matters
• Own customer onboarding, status communication, and issue resolution
• Drive QBRs (Quarterly Business Reviews), dashboards, and health check reporting

Internal Coordination

• Work closely with Software, Data, GIS, and Support teams to align timelines, dependencies, and deliverables
• Manage scope creep, change requests, and prioritization in coordination with product and engineering heads

Support Oversight

• Manage and coordinate with L1 and L2 support teams to ensure SLA compliance and client satisfaction
• Review support ticket metrics, escalations, and response time trends

Governance & Process Maturity

• Establish a Project Management Office (PMO) structure for improved project governance
• Define standard operating procedures, project health scoring, and client delivery checklists

Qualifications

• 12+ years of experience in project/program management roles across tech or GIS domains
• Proven experience handling multi-disciplinary delivery teams and enterprise clients
• Strong understanding of software development life cycle (SDLC), Agile/Scrum, and service delivery models
• Excellent client handling, negotiation, and communication skills
• Experience working with GIS platforms (e.g., google maps, Networkaccess, QGIS), software delivery tools (Jira, Confluence), and service desk platforms (e.g., Freshdesk, ServiceNow) is a plus
• Strategic thinker with operational discipline
• Ability to lead without direct authority (matrix management)
• Calm under pressure, with a bias toward resolution and execution

Job Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Project Management
• Industries: IT Services and IT Consulting