Head of Post GA Business Operations

Ericsson GmbH; Dadri; On-site; INR 6,000,000 - 9,000,000; Full time

Job summary

Ericsson seeks a forward-thinking Head of Post GA Business Operations to take end-to-end responsibility for BOS Post GA operations within the BCSS BOS SWPS Unit. The role partners closely with BOS PDUs, BOS PDGs, BOS Global Support and Sales to shape GA BOS products and govern budgets.

The ideal candidate has extensive telecom BSS/OSS leadership experience, a track record in driving operational excellence, and a strategic mindset focused on customer-centric delivery in a global, matrixed

Qualifications

• 18+ years in telecom BSS/OSS Product Development or Program Office.
• 12+ years in leadership roles with accountability for Design Maintenance delivery across relevant domains.
• Proven people leadership of large cross-functional teams and talent development.

Responsibilities

• Manage teams, performance, workforce planning, competence development and succession planning.
• Own offering-level budgets, forecasting, cost control and value realization.
• Oversee Post-GA Maintenance operations, including lifecycle decisions and delivery timelines.
• Coordinate third-party licenses, budgets, POs, invoices and financial reporting.
• Own and improve processes, tools, and governance documentation.
• Manage Maintenance metrics, data quality, and business reviews with root-cause analysis.
• Influence stakeholders across SA BOS, PDU, Maintenance, Finance, Product Development and Support.

Skills

People leadership

Budgeting & forecasting

Process improvement

AI/GenAI adoption

CI/CD/DevOps

Stakeholder management

Strategic thinking

Cross-functional collaboration

Education

Engineering/ICT/CS/Telecom degree

Job description

Join our Team

About this opportunity:

We are looking for a forward-thinking, technically strong leader “Head of Post GA Business Operations” to take end-to-end responsibility for BOS Post GA Business operations within BCSS BOS SWPS Unit within SA BOS. In this operations Post GA role, you will shape how we GA BOS Products within budget and govern nuances around the same. This position reports to the Head of Global and Product Support within BCSS BOS SWPS Unit and partners closely with BOS PDUs, BOS PDGs, BOS Global Support, BOS SWPS, BOS Global Sales and Services.

What you will do

• Manage teams, performance, workforce planning, competence development, succession planning, and employee well-being.
• Own offering-level budgets, forecasting, cost control, and value realization.
• Oversee Post-GA Maintenance operations, including lifecycle decisions, release quality, delivery timelines, and operational efficiency.
• Coordinate third-party support licenses, including budgets, purchase orders, invoices, and financial reporting.
• Own and improve processes, methods, tools, documentation, and governance.
• Manage Maintenance metrics, reporting, data quality, business reviews, root-cause analysis, and corrective actions.
• Influence stakeholders across SA BOS, PDU, Maintenance, Finance, Product Development, and Support.
• Promote standardization, transparency, accountability, customer focus, and fact-based decision-making.

The skills you bring

• University degree in Engineering, ICT, Computer Science, Telecommunications, or related field; advanced degree (e.g., MBA) is a plus
• 18+ years in telecom BSS/OSS Product Development, Program Office, including 12+ years in leadership roles with accountability for Design Maintenance delivery in domains like Ericsson Charging, Ericsson Billing, Ericsson Orchestration etc
• Proven people leadership managing large, cross-functional teams, with focus on talent development, performance management, and building a high-performing culture
• Deep experience in automation/industrialization, AI/GenAI adoption (including agentic solutions), CI/CD/DevOps, product lifecycle upgrades/adaptations, and service readiness in cloud-native, programmable network environments
• Ability to operate as a senior interface to Sales/Portfolio/Engineering/Services with clear governance and stakeholder alignment in matrixed, global environments
• High integrity, strategic mindset, customer-centricity, and a track record of driving operational excellence and sustainable growth.

Why join Ericsson?

At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.

Primary country and city: India (IN) || Gurgaon