Head Of Operations And Clinic Expansion

Weekday AI (YC W21); Dadri; On-site; INR 750,000 - 850,000; Full time

Job summary

Weekday AI (YC W21) in Noida, India seeks a hands-on Head of Clinic Expansion & Operation to lead the end-to-end setup and management of skin, hair, aesthetic, and dermatology clinics.

The role oversees infrastructure, staffing, marketing coordination, and post-launch operations to deliver exceptional patient experiences and profitable clinic performance.

Qualifications

• 4+ years in clinic expansion or healthcare operations.
• Experience launching 1–2 clinics from scratch.
• Strong project management, leadership and vendor coordination.
• MBA or related degree preferred.

Responsibilities

• Lead end-to-end setup and launch of new clinics (skin, hair, aesthetic, dermatology).
• Coordinate construction, interiors, fit-outs, and equipment installation.
• Collaborate with architects, contractors, and vendors for timely completion.
• Ensure clinic standards, patient experience, and brand compliance.
• Oversee pre-launch readiness: software, CRM, inventory, documentation.
• Manage post-launch operations, staffing, training, and P&L.
• Travel across regions to oversee expansion projects.

Skills

Project management

Leadership

Stakeholder management

Communication

Operational excellence

Healthcare operations

Education

MBA in Healthcare Management

Tools

CRM systems

Medical software

Job description

Job Description:

This role is for one of the Weekdays clients

Salary range: Rs 750000 - Rs 850000 (ie INR 7.5-8.5 LPA)

Experience: 4+ yrs

Location: Noida, India

Job Type: Full-time

We are looking foran experienced and hands‑onHead of Clinic Expansion & Operationsto lead the end-to-end setup, launch, and operational management of skin, hair, aesthetic, and dermatology clinics.

The role will be responsible for managing clinic expansion projects from initial infrastructure and fit-out through pre-launch preparation, staffing, training, marketing coordination, and post-launch operations. The ideal candidate will have strong experience inskin, hair, aesthetic, dermatology, or wellness clinic operations, along with the ability to manage multidisciplinary teams and multiple stakeholders.

The role requires strong project management, operational ownership, leadership, vendor coordination, and a deep understanding of clinic setup and patient-centric service delivery.

KEY RESPONSIBILITIES

• Lead theend-to-end setup and launch of new skin, hair, aesthetic, and dermatology clinics.
• Coordinate construction, interiors, fit-outs, electrical requirements, plumbing, equipment installation, and other infrastructure activities.
• Work closely witharchitects, contractors, consultants, equipment suppliers, and vendorsto ensure timely project completion.
• Ensure clinic infrastructure and interiors meet required medical, operational, aesthetic, and brand standards.
• Coordinate pre-launch readiness, includingmedical software, CRM systems, inventory, equipment, documentation, and compliance checklists.
• Support applicable licensing, regulatory, and operational readiness requirements for new clinics.
• Coordinate localBTL marketing, promotional activities, and grand launch eventswith central marketing teams.
• Implement and maintain SOPs covering clinical workflows, patient management, front-office operations, service delivery, and administrative processes.
• Establish high standards forpatient experience, hospitality, service quality, and clinic presentation.
• Support sourcing, interviewing, onboarding, and staffing of clinic teams, including counselors, CRM executives, front-office staff, and support personnel.
• Coordinate staff training on patient communication, CRM/software usage, service protocols, and operational processes.
• Take ownership ofpost-launch clinic operations, including daily administration, team performance, patient experience, and operational efficiency.
• Manage clinic-levelP&L, revenue performance, expenses, and operational targets.
• Monitor clinic performance and identify opportunities to improve productivity, customer experience, andprofitability.
• Coordinate with central teams to resolve operational, staffing, equipment, vendor, and customer-related issues.
• Conduct regular clinic audits and ensure consistent adherence to SOPs, compliance requirements, and service standards.
• Travel regularly across assigned locations to oversee expansion projects and operational performance.

WHAT MAKES YOU A GREAT FIT

• 4+ years of hands‑on experiencein clinic expansion, operations, healthcare operations,or a related field.
• Proven experience setting up and launchingskin, hair, aesthetic, dermatology, cosmetology, or wellness clinicsfrom the ground up.
• Strong preference for candidates who have successfully launchedat least 1–2 clinics from scratch.
• Experience with clinic construction, interiors, fit-outs, equipment requirements, and vendor coordination.
• Working knowledgeofaesthetic and laser equipment requirementsand clinic infrastructure planning.
• Understandingof clinic licensing, regulatory requirements, compliance, and operational readiness.
• Strong project managementskills with the ability to manage multiple stakeholders, timelines, budgets, and deliverables.
• Experience managing clinic teams and taking ownership ofpost-launch operations and P&L performance.
• Strong understandingof SOP implementation, patient experience, front-office operations, and service quality.
• Excellent leadership, communication, negotiation, and stakeholder-management skills.
• High emotional intelligence and the ability to managemultidisciplinary clinical and support teams.
• Strong problem-solving and decision-making abilities with a hands‑on approach to operations.
• Comfortable with extensivemulti-location travelacross assigned regions.
• Graduate in any discipline; anMBA in Healthcare Management, Operations, Marketing, or a related field is preferred.
• Experience with establisheddermatology, aesthetic, skin, hair, laser, or wellness clinic chainswill be an advantage.