Head of CRM

Galaxy Resource Private Limited; Faizabad; On-site; INR 1,200,000 - 1,800,000; Full time

Benefits offered by this job

No placement fee

Job summary

Galaxy Resource Private Limited (GRPL India) invites applications for Head – CRM (Real Estate) in Ayodhya, Uttar Pradesh. This role leads the CRM function through onboarding, handovers, and collections, with 8–12 years of CRM experience required.

You will coordinate with Sales, Legal, Operations, and Site teams, manage documentation and handovers, track payment schedules, and deliver MIS reports to top management.

Qualifications

• 8–12 years of hands-on CRM experience, preferably in Real Estate or Construction.
• Strong leadership, communication, and problem-solving skills.
• Proficient in CRM platforms, data management and reporting systems.

Responsibilities

• Lead the CRM function from onboarding to post-sales support.
• Oversee documentation, handovers, and possession processes.
• Coordinate with Sales, Legal, Operations and Site teams; deliver MIS reports.

Skills

CRM Leadership

Customer Onboarding

Possession & Handover

Collections

Team Management

Escalation Handling

Job description

Looking for a Head of CRM – Customer Onboarding, Handovers & Collections role in Ayodhya? Galaxy Resource Private Limited is shortlisting candidates for this full time position. Experience needed: 8-12 years. Salary: Salary as per interview.

Head of CRM – Customer Onboarding, Handovers & Collections, Ayodhya (8–12 Yrs) GRPL India (Galaxy Resource Pvt. Ltd.) is hiring a Head – CRM (Real Estate) in Ayodhya, Uttar Pradesh for a client in real estate, Ayodhya. This is a full time opening. Salary: As per industry norms (competitive + hike on current CTC). Experience: 8 – 12 years in CRM. Open to male and female candidates. Position: Head – CRM. Company: Our client company. Location: Ayodhya, Uttar Pradesh. Industry: Construction / Real Estate. Role Snapshot Position: Head – CRM (Real Estate) Hiring company: Galaxy Resource Private Limited (recruiting for a client in real estate, Ayodhya) Location: Ayodhya, Uttar Pradesh (224123

Job at a glance

• Role: Head of CRM – Customer Onboarding, Handovers & Collections
• Location: Ayodhya, Uttar Pradesh
• Salary: Salary as per interview
• Job type: Full Time
• Experience: 8-12 years
• Openings: 1
• Recruiter: Galaxy Resource Private Limited (no fee charged to candidates)

What you will do as Head of CRM – Customer Onboarding, Handovers & Collections

• Customer Lifecycle & Relationships: Lead the entire CRM function, establishing strong ongoing relationships with buyers from onboarding through post-sales support. Documentation & Handovers: Oversee customer agreements, allotment processes, query resolutions, project possessions, and final unit handovers. Financial & Collections Coordination: Track payment schedules, monitor outstanding dues, and coordinate closely with the accounts and collections teams to maintain cash flow. Cross-Functional Leadership: Serve as the primary bridge between customers and internal teams including Sales, Legal, Operations, and Site Project teams. SOPs & Reporting: Establish service standards, implement CRM workflows, direct team performance, and deliver comprehensive MIS reports to top management.

Who should apply

• 8 to 12 years of hands-on experience in CRM, with a strong preference for candidates from the Real Estate or Construction sectors. Deep expertise in post-sales processes, real estate documentation, and customer grievance handling. Proven team leadership abilities paired with excellent communication, negotiation, and problem-solving skills. Proficiency in CRM platforms, database management, and reporting systems. Key Skills CRM Leadership, Customer Onboarding, Possession & Handover, Collections, Team Management, Escalation Handling Pay &
• CRM Leadership
• Customer Onboarding
• Escalation Handling
• Possession & Handover
• Team Management

Pay and benefits

• Salary: As per industry norms (competitive + hike on current CTC).

Tagged as: Ayodhya, banking jobs