Head of Client Servicing

Neuraleap Group; Bengaluru; On-site; INR 1,500,000 - 1,800,000; Full time

Job summary

Blufig, a Bengaluru-based, full-service B2B marketing agency, seeks a Head of Client Servicing to lead the Account Management function, nurture strategic client relationships, oversee delivery, and drive account growth.

The ideal candidate has 6–10 years in a B2B marketing agency, with leadership of AM teams and SaaS/IT client exposure. Location is Bengaluru; salary is ₹15–18 LPA. Agency-side leadership and a track record in client retention are highly valued.

Qualifications

• Must come from a B2B marketing agency with leadership in the AM function.
• Experience leading an AM team or a business unit.
• Experience managing multiple B2B accounts and complex digital marketing deliverables.
• Prefer candidate with B2B technology/SaaS clients.
• Strong knowledge of SEO, paid media, analytics, and integrated campaigns.

Responsibilities

• Lead client servicing and manage strategic B2B client relationships.
• Coordinate delivery across SEO, paid media, social, content, design, and web development.
• Own timelines, deliverables, quality assurance, and client satisfaction.
• Review campaign performance, ROI, and marketing effectiveness.
• Lead internal teams, reviews, and client status meetings.
• Identify upselling and account expansion opportunities.
• Develop processes to improve delivery quality and client retention.

Skills

Client servicing

Account management

Digital marketing delivery

SEO

Paid media

Google Ads

LinkedIn Ads

Client retention

Account growth

Cross-functional team management

Job description

Blufig

• B2B Marketing Agency

Head of Client Servicing

Bengaluru

₹15–18 LPA

6–10 years

Role overview

Blufig is a full-service B2B marketing agency that helps B2B technology brands achieve their digital marketing objectives. The company has worked with 130+ brands and delivers integrated solutions across digital marketing, content, design, and MarTech.

The company is looking for a Head of Client Servicing who can lead the Account Management (AM) function or business unit, manage strategic client relationships, oversee delivery, and drive account growth.

Critical hiring requirement: The candidate must come from a B2B marketing agency and have demonstrable experience leading the Account Management function or a business unit. Individual account managers without leadership experience should not be prioritized.

Key hiring criteria

• Location Bengaluru
• Budget ₹15–18 LPA
• Experience 6–10 years
• Industry B2B digital marketing agency
• Leadership Led the AM function or a business unit
• Client segment Preferably B2B technology/SaaS
• Core expertise Client servicing, account management, digital marketing delivery
• Marketing knowledge SEO, performance marketing, Google Ads, LinkedIn Ads
• Additional Skills Client Retention, Account Growth, Cross-functional Team Management

Key responsibilities

• Lead client servicing and manage strategic B2B client relationships.
• Coordinate delivery across SEO, performance marketing, social media, content, design, and web development.
• Own project timelines, deliverables, quality assurance, and client satisfaction.
• Review campaign performance, ROI, and digital marketing effectiveness.
• Lead internal teams, project reviews, briefings, and client status meetings.
• Identify upselling, cross-selling, and account expansion opportunities.
• Develop processes to improve delivery quality, team efficiency, and client retention.
• Ideal candidate profile

Prioritize candidates who meet most or all of these criteria:

• Currently or recently working in a B2B digital marketing agency.
• Has led Account Managers, Client Servicing Managers, or an account management business unit.
• Manages multiple B2B accounts and complex digital marketing deliverables.
• Has experience with B2B technology, SaaS, IT services, or enterprise clients.
• Understands SEO, paid media, analytics, and integrated marketing campaigns.
• Has demonstrated client retention, revenue growth, and team leadership.

Reject Or Deprioritize

• B2C-only agency professionals.
• Candidates from in-house marketing teams without agency experience.
• Individual contributors who have never led an AM team or business unit.
• Candidates whose experience is limited to project coordination without client ownership.
• Candidates exceeding the ₹18 LPA budget unless the client approves an exception.

Skills: social media,google ads,seo