Head O2C & TCM GCC

sandoz; Telangana; On-site; INR 3,500,000 - 5,500,000; Full time

Job summary

Sandoz is seeking a Head O2C & TCM - GCC to lead end-to-end Order to Cash and Treasury & Cash Management across the Global Capability Centre, ensuring accurate, timely, compliant, and customer-focused operations across regions. The role drives governance, transformation, automation, and scalable service delivery for O2C and TCM.

The position also contributes to transitions, Centre of Excellence development, risk management, and audit readiness, building capability across the GCC to support

Responsibilities

• O2C & TCM delivery leadership across end-to-end processes
• Oversee cash application, collections, credit, reporting, and month-end close
• Ensure governance, controls, compliance, and audit readiness across GCC
• Drive process standardisation, risk management, and capability building across O2C/TCM

Job description

Job Description Summary

The Head O2C & TCM - GCC is responsible for leading end-to-end Order to Cash and Treasury & Cash Management service delivery across the Global Capability Centre, ensuring accurate, timely, compliant, and customer-focused operations across countries and regions in scope.The role owns global O2C and TCM delivery across cash application, collections, credit, reporting, deductions, receivables management, payments, cash forecasting, cash accounting, liquidity support, bank administration, treasury controls, and related month-end close activities. The role is accountable for driving operational excellence, governance, compliance, transformation, automation, stakeholder partnership, and scalable service delivery across the O2C and TCM organisation.The role also plays a key leadership role in transitions, Centre of Excellence development, process standardisation, risk management, audit readiness, and capability building across the GCC.

Job Description

Position Purpose:

The Head O2C & TCM - GCC is responsible for leading end-to-end Order to Cash and Treasury & Cash Management service delivery across the Global Capability Centre, ensuring accurate, timely, compliant, and customer-focused operations across countries and regions in scope.The role owns global O2C and TCM delivery across cash application, collections, credit, reporting, deductions, receivables management, payments, cash forecasting, cash accounting, liquidity support, bank administration, treasury controls, and related month-end close activities. The role is accountable for driving operational excellence, governance, compliance, transformation, automation, stakeholder partnership, and scalable service delivery across the O2C and TCM organisation.The role also plays a key leadership role in transitions, Centre of Excellence development, process standardisation, risk management, audit readiness, and capability building across the GCC.

Your Key Responsibilities:

Your responsibilities include, but not limited to:

• 1. O2C & TCM Service Delivery Leadership

  Own and oversee global O2C and TCM delivery across cash, payments, forecasting, treasury operations, collections, credit, reporting, reconciliations, factoring, deductions, disputes, and month-end close activities.

  Ensure all operational deliverables are completed accurately, on time, and in line with defined service levels, controls, SOPs, and business requirements.

  Provide strategic and operational direction to O2C and TCM process leads, managers, and teams across the GCC.

  Ensure consistent delivery quality across countries, entities, and process towers.

  Monitor key operational metrics, dashboards, ageing, cash flow, payment execution, open items, reconciliations, and exception cases.

  Drive structured governance around issue resolution, escalation management, risk mitigation, and service delivery performance.

• 2. Treasury & Cash Management Oversight

  Lead GCC TCM operations covering payments, cash forecasting, cash accounting, bank administration, liquidity support, intercompany netting, loan management, cash pool activities, and treasury-related reporting.

  Ensure payment processes are executed accurately, securely, and in compliance with internal policies and control requirements.

  Oversee cash forecasting and liquidity management support to enable effective working capital and funding decisions.

  Ensure timely completion of bank reconciliations, payment controls, e-banking access reviews, bank signatory reviews, and manual payment governance.

  Partner with Group Treasury, Country FRA, CFO teams, and business stakeholders to address treasury operational requirements.

  Ensure TCM teams maintain strong documentation, process discipline, and audit readiness.

• 3. Order to Cash Oversight

  Lead O2C operations across cash application, collections support, deductions and disputes, credit support, AR reporting, receivables reconciliations, factoring support, and month-end close support.

  Drive timely resolution of unapplied cash, unidentified cash, missing remittances, aged receivables, customer disputes, refunds, credit issues, and exception items.

  Ensure AR reports, ageing analysis, credit insights, reconciliations, and operational dashboards are accurate, complete, and delivered within timelines.

  Support effective cash flow and receivables management through disciplined follow-up, stakeholder collaboration, and performance tracking.

  Strengthen O2C process controls, documentation, operational governance, and reporting quality.

• 4. Governance, Controls & Compliance

  Drive governance and compliance across SFCF, ICFR, audit, risk, and process control requirements.

  Ensure appropriate control frameworks are maintained across O2C and TCM processes.

  Oversee audit readiness, control evidence, compliance testing, risk reviews, and timely remediation of gaps.

  Ensure teams perform assigned activities in compliance with company SOPs, GxP regulations where applicable, data integrity requirements, and int