Head - Food and Beverage

Max Healthcare; Dwarka; On-site; INR 1,500,000 - 3,200,000; Full time

Job summary

Max Healthcare Delhi seeks a senior manager to oversee Food & Beverage operations across hospital outlets, ensuring quality meals, hygiene, timely service, patient satisfaction, and cost efficiency. Key duties include managing kitchen, cafeteria, pantry and patient meal delivery, coordinating with Dietetics for patient-specific needs, monitoring food safety and records, and addressing feedback.

Lead chefs, kitchen and service staff; manage inventory, vendor relations, budgeting, and reporting to

Qualifications

• Experience in F&B operations in large facilities or hospitals.
• Strong understanding of food safety and hygiene practices.
• Ability to lead cross-functional teams and manage high-volume service.

Responsibilities

• Oversee kitchen, cafeteria, pantry and patient meal delivery operations.
• Coordinate with Dietetics for patient-specific dietary requirements.
• Ensure food safety, hygiene, and compliance with standards (FSSAI or local equivalents).
• Monitor food quality, presentation and service; address complaints and feedback.
• Lead chefs and service staff; prepare rosters; enforce discipline and standards.
• Manage cost, inventory, procurement, and stock control; minimize wastage.

Skills

Operations management

Team management

Communication

Problem-solving

Budgeting

Vendor management

Education

Bachelor's degree in Hotel/Hospitality Management

Job description

To oversee the hospital’s Food & Beverage operations, including patient meals, cafeteria, kitchen, and food services, ensuring quality, hygiene, timely service, patient satisfaction, and cost-effective operations in accordance with hospital standards.

Key Responsibilities

Food & Beverage Operations

Manage overall kitchen, cafeteria, pantry, and food service operations.

Ensure timely preparation and delivery of meals to patients, attendants, and staff.

Coordinate with the Dietetics Department for patient-specific dietary requirements.

Food Quality & Hygiene

Ensure food safety, hygiene, sanitation, and compliance with applicable FSSAI requirements.

Monitor food storage, handling, preparation, and temperature control.

Conduct regular kitchen inspections and maintain food safety records.

Ensure high standards of food quality, presentation, and service.

Address patient, attendant, and staff complaints related to food services.

Monitor feedback and implement corrective actions.

Team Management

Supervise chefs, kitchen staff, service staff, and cafeteria personnel.

Prepare duty rosters, manage manpower, and conduct staff training.

Ensure discipline, grooming, and service standards.

Cost & Inventory Control

Manage food costs, inventory, procurement, and stock control.

Minimize food wastage and ensure efficient utilization of resources.

Coordinate with Purchase and Stores for timely availability of supplies.

Coordinate with food suppliers and outsourced catering agencies, where applicable.

Monitor vendor performance, food quality, and service delivery.

Coordination & Reporting

Coordinate with Dietetics, Nursing, Housekeeping, Purchase, and other hospital departments.

Maintain operational reports, food cost reports, and complaint records.

Ensure adherence to hospital policies and applicable food safety standards.

Qualification & Experience

Graduate in Hotel Management, Hospitality Management, or Food & Beverage Management.

Minimum 10 years of relevant experience in F&B operations, preferably in a hospital or healthcare facility.

Experience in managing large-scale food services, kitchen operations, and manpower.

Required Skills

Strong operational and team management skills.

Knowledge of food safety, hygiene, and inventory control.

Budgeting, cost control, and vendor management.

Excellent communication and problem-solving skills.

Patient-focused approach and ability to manage high-volume food services.