Head Crm

Vera Developers Pvt. Ltd.; Mohali; On-site; INR 600,000 - 900,000; Full time

Job summary

Vera Developers Pvt. Ltd. is seeking an experienced Collections & Receivables Manager to own end-to-end collections for current & upcoming projects.

You will monitor aging receivables, prepare MIS, coordinate with Sales, Finance and Legal for follow-ups, and drive settlements while ensuring timely realizations.

Lead the CRM collections team, set targets, train staff, and continuously improve processes to optimize cash flow and customer experience and maintain strict SOP compliance.

Qualifications

• Experience in collections and receivables management.
• Proficient in CRM/ERP to track collections.
• Strong negotiation and customer handling skills.
• Ability to lead a team and mentor staff.
• Excellent communication with Sales, Finance and Legal.

Responsibilities

• Own end-to-end collections for ongoing and upcoming projects.
• Monitor aging receivables and prepare MIS.
• Coordinate with Sales, Finance, and Legal for follow-ups.
• Manage customer interactions from booking to possession.
• Oversee CRM/ERP usage for data entry and reporting.
• Lead and mentor the collections team and set targets.
• Drive process improvements and ensure compliance.

Skills

Collections Management

CRM & Customer Handling

Negotiation Skills

Team Leadership

Stakeholder Coordination

Tools

CRM Software

ERP System

Job description

Key Responsibilities

• Collections & Receivables Management
  
  • Own end-to-end collections for ongoing and upcoming projects.
  • Ensure timely realization of dues as per construction-linked, time-linked, and down-payment plans.
  • Monitor aging receivables, prepare MIS, and drive strategies to reduce overdue payments.
  • Coordinate with Sales, Finance, and Legal for payment follow-ups, restructuring, and default cases.
• Customer Relationship & Post-Sales Servicing
  
  • Manage customer interactions from booking to possession and handover.
  • Address queries on payment schedules, demand letters, possession timelines, and documentation.
  • Handle escalations, settlement cases, penalties, refunds, and bounced cheque scenarios professionally.
• Process, Systems & Reporting
  
  • Oversee CRM/ERP usage for accurate data entry, tracking, and reporting.
  • Generate and review daily/weekly/monthly collection MIS, pipeline reports, and project-wise status.
  • Improve collection processes, automation, and communication workflows while ensuring compliance.
• Team Leadership
  
  • Lead and mentor the CRM collections team; set monthly/quarterly collection targets.
  • Train team members on negotiation, customer handling, and system usage.
  • Conduct performance reviews and ensure adherence to SOPs and service standards.
• Cross-Functional Coordination
  
  • Work closely with Sales for handover of booked units and pipeline clarity.
  • Coordinate with Finance for ledger reconciliation and with Legal for notice/cancellation matters.
  • Support possession/handover teams to clear outstanding dues before key handovers.