Job Description
Head - Administration & Facilities
Department: Administration / Facilities Management
Reports To: Chief People Officer
Team Managed: Administration team across Head Office, branches and warehouses
Locations Covered: Head Office, all branch offices and warehouses
Experience: 10+ years in Administration / Facilities Management, with at least4+ years in a team-leading role
Role Purpose:
To lead the administration and facilities function across all company locations - offices, branches and warehouses - ensuring safe, compliant, well-maintained and cost-efficient workplaces, while managing vendors, statutory compliance, assets and the administration team.
Key Responsibilities:
1. Facility & Infrastructure Management
- Manage upkeep, preventive and breakdown maintenance, and housekeeping of all offices and warehouses.
- Handle office/warehouse leases, renewals, rent coordination, and relationships with landlords and local authorities.
- Support office setup, expansion, relocation, renovation and interior fit-out projects within budget and timelines.
- Ensure uninterrupted utilities (electricity, DG sets, water, HVAC, internet/telecom) and manage AMCs for critical equipment.
2. Branch & Warehouse Administration
- Implement standardized administrative processes, SOPs and checklists across all branches and warehouses.
- Conduct periodic audits/site visits to review upkeep, compliance, safety and asset condition.
- Act as first point of contact for location-level administrative issues and ensure timely resolution.
- Coordinate with branch/warehouse in-charges for infrastructure needs, manpower support and local vendor management.
3. Security & Safety
- Manage physical security security agency coordination, access control, CCTV, visitor management and material gate-pass systems (especially at warehouses).
- Ensure fire safety compliance: firefighting equipment, evacuation plans, mock drills and fire NOCs at every location.
- Implement and monitor EHS (Environment, Health & Safety) practices; report incidents and drive corrective actions.
- Execute emergency response and business continuity protocols for all sites.
4. Vendor & Contract Management
- Identify, negotiate and manage vendors for housekeeping, security, cafeteria, transport, courier, stationery, repairs and AMCs.
- Drive cost optimization through rate contracts, vendor consolidation and periodic performance reviews.
- Ensure all contracts are properly documented, renewed on time and compliant with company policy.
5. Asset & Inventory Management
- Maintain a company-wide fixed asset register for admin assets (furniture, equipment, vehicles, etc.) across locations.
- Manage procurement, allocation, tagging, transfer and disposal of admin assets.
- Oversee the company vehicle fleet allocation, maintenance, fuel, insurance and driver management.
6. Statutory & Regulatory Compliance
- Ensure all locations hold valid licenses and registrations (Shops & Establishment, trade licenses, warehouse licenses, fire NOC, pollution/utility approvals as applicable).
- Liaise with government bodies, municipal authorities, police and local agencies as required.
- Support internal and external audits with complete administrative documentation.
7. Travel, Events & Employee Support Services
- Manage travel desk operations ticketing, hotel bookings, visas and travel policy compliance.
- Oversee cafeteria/pantry services, front office/reception, courier & mailroom, and printing/stationery.
- Support organization of company events, meetings, conferences and guest management.
8. Budgeting & Cost Control
- Support preparation and monitoring of the annual administration budget (capex and opex) across locations.
- Track monthly admin expenses vs. budget, analyze variances and drive cost-saving initiatives.
- Process admin-related purchase requisitions and bills as per delegation of authority.
9. Team Management
- Lead, supervise and coordinate the administration team across HO and all locations, ensuring adequate manpower and coverage.
- Assign daily tasks, set clear responsibilities and monitor completion against defined TATs for internal customer requests.
- Define KRAs/KPIs for the admin team, conduct regular performance reviews and provide constructive feedback.
- Identify training needs, build team capability and cross-skill members to ensure continuity during absences.
- Manage rosters, shifts, leave and attendance for admin, housekeeping, security and transport staff.
- Resolve team conflicts, motivate the team and foster a service-oriented, accountable work culture.
- Coordinate with the Head of Administration on escalations, resourcing and process improvements.
Key Performance Indicators (KPIs):
- Facility uptime and closure TAT for admin complaints/tickets
- Admin cost per employee / per sq. ft. vs. budget; savings achieved
- 100% validity of statutory licenses, NOCs and AMCs across locations
- Security & safety incident rate; audit/mock-drill compliance scores
- Vendor SLA adherence and contract renewal timeliness
- Branch/warehouse audit scores and corrective action closure rate
- Team productivity, TAT adherence and staff attendance/retention
Desired Candidate Profile:
- Graduate / Postgraduate in any discipline; a certification in facilities management (IFMA/BIFM) is a plus.
- Proven experience managing multi-location administration, including warehouses, with a hands-on approach.
- Strong vendor negotiation, budgeting and statutory compliance knowledge.
- Experience leading and developing an administration/facilities team.
- Willingness to travel to branch and warehouse locations as required.