HC & Insurance Operations Senior Representative

NTT DATA BUSINESS SOLUTIONS; Chennai District; On-site; INR 260,000 - 380,000; Full time

Job summary

NTT DATA, Inc. in Chennai or Coimbatore is seeking a BPO HC Insurance Operations Senior Representative to join our team.

The role requires reading process documents, analyzing insurance claims, calculating patient responsibility (COB), and processing claims using multiple client applications. Candidates should have 0–1 year of Healthcare BPO experience and a university degree or equivalent that required at least 3 years of formal studies.

Qualifications

• Ability to communicate effectively in English (oral/written).
• Typing speed of 25 WPM or higher.
• Proficient with Windows PC applications and basic software tools.
• Experience in Healthcare BPO is preferred (0–1 year).

Responsibilities

• Read and understand process documents provided by the customer.
• Analyze insurance claims and process as per SOPs.
• Calculate patient responsibility (COB) and perform insurance calculations.
• Navigate client applications and capture information to process claims.

Skills

English communication

25 WPM typing

Windows PC navigation

Healthcare BPO

Education

University degree or equivalent (3+ years)

Job description

Job Summary

NTT DATA, Inc. currently seeks a BPO HC Insurance Operations Senior Representative to join our team in Chennai or Coimbatore.

Responsibilities

• Read and understand the process documents provided by the customer.
• Analyze the insurance claims and process as per standard operating procedures.
• To understand and calculate (COB - Coordination of Benefit) the patients responsibility and perform insurance calculations.
• Familiarize, navigate multiple client applications and capture the necessary information to process insurance claims.

Requirements

• 0-1 year of experience in any Healthcare BPO.
• University degree or equivalent that required 3+ years of formal studies.
• Candidates with good typing skills with 25 WPM or completed typewriting lower preferred or good to have.
• 1+ year(s) of experience using a computer with Windows PC applications that required you to use a keyboard, navigate screens, and learn new software tools.
• Ability to work scheduled shifts from Monday-Friday 06:00 PM to 04:00 AM and to be flexible to accommodate business requirements.
• Ability to communicate (oral/written) effectively in English to exchange information with our client.