Hardware Support Engineer- Intern (Bengaluru, IN)

Parking; Bengaluru; Sur place; INR 700 000 - 1 000 000; Plein temps

Résumé du poste

Parking is seeking an Incident & IoT Operations Engineer to monitor critical apps and IoT devices, ensuring uptime and rapid incident resolution. You will diagnose issues across software, hardware, and networks, coordinating with field engineers for device installation and calibration.

The role requires hands-on Linux, SQL and Java expertise, experience with ANPR cameras, edge controllers, and REST API tooling. Strong communication and ITIL/Agile familiarity are essential.

Qualifications

• Experience monitoring with Grafana, Kibana and APM tools.
• Strong SQL and Java-based applications knowledge.
• Hands-on Linux OS experience.
• Experience with ANPR cameras, sensors and edge controllers.
• REST APIs, API debugging, Postman and cURL familiarity.
• ITIL basics and Agile familiarity.
• Strong communication and stakeholder management.

Responsabilités

• Monitor critical applications and infrastructure; identify anomalies or degradation.
• Manage end-to-end incident lifecycle: log, track, resolve tickets, provide RCA and summaries.
• Diagnose and troubleshoot software, hardware, networking, and system issues.
• Coordinate with field engineers for device installation, calibration, and replacement.
• Work with IoT hardware and embedded systems including ANPR cameras, sensors, and edge controllers.
• Configure, validate, and monitor device health, firmware, and connectivity.
• Develop troubleshooting guides and SOPs; drive SIP for reliability and uptime.
• Collaborate with Incident Resolution Teams and stakeholders; communicate progress.
• Participate in weekly/monthly reviews; follow escalation paths and SLA.

Connaissances

Java knowledge

SQL proficiency

Linux OS

Analytical thinking

Problem solving

Communication

High-pressure work

Outils

Jira

Confluence

Postman

cURL

Grafana

Kibana

APM tools

Description du poste

• Monitor critical applications and infrastructure such as Kibana, Firebase Crashlytics, APM tools, CloudWatch, etc., and proactively identify anomalies or service degradation.
• Manage end-to-end incident lifecycle: log, track, and resolve tickets, and provide RCA (Root Cause Analysis) and summary reports to stakeholders.
• Diagnose and troubleshoot software, hardware, networking, and system-level issues.
• Handle on-ground incidents and coordinate with field engineers for device installation, calibration, and replacement.
• Work with IoT hardware and embedded systems including ANPR cameras, sensors, and edge controllers.
• Configure, validate, and monitor device health, firmware, and connectivity.
• Troubleshoot API-based integrations between edge devices, backend systems, and third-party platforms.
• Ensure proper event flow sequencing and identify processing gaps.
• Analyze logs and telemetry data for device-level and API-level issues.
• Develop troubleshooting guides, SOPs, and diagnostic tools.
• Drive Service Improvement Plans (SIP) focusing on system reliability and uptime.
• Collaborate with Incident Resolution Teams, SDMs, and stakeholders for faster service restoration.
• Participate in weekly/monthly review meetings with internal and external stakeholders.
• Follow defined escalation paths and ensure SLA adherence.
• Communicate effectively across teams, including engineers and senior management.
• Flexible to work in rotational shifts.

Skills:

Core Technical Skills:

• Knowledge of Java-based applications (good to have)
• Strong SQL knowledge
• Hands-on experience with Linux OS

Hardware & IoT Skills:

• Experience with ANPR camera systems and video-based monitoring
• Knowledge of IoT devices, sensors, and edge controllers
• Familiarity with parking hardware (boom barriers, RFID readers, loop detectors)
• Understanding of camera protocols (RTSP, ONVIF)
• Device networking knowledge (IP configuration, ports, NAT)
• Experience in firmware upgrades and remote device management
• Hands-on hardware installation and troubleshooting

API & Integration:

• Strong understanding of REST APIs
• Experience with API debugging (request/response validation, error handling)
• Familiarity with tools like Postman and cURL
• Understanding of real-time/event-driven systems

Monitoring & Observability:

• Experience with Grafana, Kibana, APM tools
• Ability to analyze logs, metrics, and system behavior

Networking & Systems:

• Knowledge of TCP/IP, DNS, VPNs
• Ability to troubleshoot network issues for IoT devices
• Understanding of latency, packet loss, and connectivity issues

Process & Tools:

• Basic knowledge of ITIL framework
• Familiarity with Agile methodology
• Experience with Atlassian tools (Jira, Confluence)

Soft Skills:

• Strong analytical and logical thinking
• Problem-solving skills
• Good communication and stakeholder management
• Ability to work in high-pressure environments