Hair Coach Consultants

Randstad; Thane, Meerut; On-site; INR 300,000 - 600,000; Full time

Benefits offered by this job

Competitive fixed salary + incentives

Structured onboarding and training

Defined career progression

Job summary

Traya Experience Centers is hiring a front-line brand ambassador to deliver a premium clinic experience, combine customer service with consultation support, and manage relationships in a high-growth health-tech brand. Role suits candidates with retail, store, or salon backgrounds seeking transition into health-tech.

Responsibilities include welcoming customers, explaining treatment journeys, ensuring adherence, and proactive follow-ups via calls and WhatsApp.

Qualifications

• Education: Any Graduate.
• Experience: 1–3 years in retail stores, wellness centers, luxury salons, or customer-facing sales/service roles.
• Language: Fluent English, Hindi, and local regional language.
• Skills: Empathy, consultative selling, objection handling, and target-driven engagement.
• Tech: Basic familiarity with CRM software, WhatsApp Business, and standard digital tools.

Responsibilities

• Customer Interaction & In-Store Experience: Welcome walk-ins and deliver a premium clinic experience.
• Consultative Guidance: Explain treatment journey and doctor recommendations.
• Retention & Adherence: Build long-term relationships and encourage repeat visits.
• Engagement & Follow-Ups: Connect with customers via calls and WhatsApp to track progress.
• Query & Objection Handling: Address usage queries and escalate to doctors when needed.
• Store Operations: Maintain display standards, hygiene, inventory checks, and clinic coordination.
• Advocacy & Feedback: Collect testimonials and feedback for quality improvement.

Skills

Empathy

Consultative selling

Objection handling

Target-driven engagement

CRM software

WhatsApp Business

Digital tools

Education

Any Graduate

Tools

CRM software

WhatsApp Business

Job description

Job Title / Designation:

Traya Health Hair Coach Retail Experience & Customer Operations

Job Overview:

Join Traya Experience Centers as the frontline brand ambassador! This role combines customer service, consultation support, and relationship managementperfect for candidates with retail, store, or salon experience looking to transition into a high-growth health-tech brand.

Role & Responsibilities:

• Customer Interaction & In-Store Experience: Welcome walk-ins, understand customer hair care concerns, and deliver a warm, premium clinic experience.
  
• Consultative Guidance: Explain the treatment journey clearly and assist customers in understanding doctor recommendations and product usage.
  
• Retention & Adherence: Build long-term client relationships, encourage consistency with treatment plans, and drive repeat visits/reorders.
  
• Engagement & Follow-Ups: Proactively connect with customers via calls and WhatsApp to track progress and maintain high satisfaction.
  
• Query & Objection Handling: Address usage queries or results-related doubts, reassure clients, and escal clinical queries to doctors when needed.
  
• Store Operations: Maintain display standards, hygiene, inventory checks, and daily clinic coordination.
  
• Advocacy & Feedback: Collect customer testimonials, reviews, and feedback to continually improve service quality.
  

Desired Candidate Profile:

• Education: Any Graduate
  
• Experience: 1 to 3 years in retail stores, wellness centers, luxury salons, or customer-facing sales/service roles
  
• Language Proficiency: Fluent English, Hindi, and local regional language
  
• Skills: Strong empathy, consultative selling approach, objection handling, and comfort with target-driven engagement
  
• Technical Comfort: Basic familiarity with CRM software, WhatsApp Business, and standard digital tools
  

Role Details & Work Conditions:

• Employment Type: Full-time, Permanent
  
• Department: Customer Experience / Clinic Operations
  
• Shift Timings: Rotational shifts (10:00 AM 7:00 PM / 1:00 PM 10:00 PM)
  
• Work Week: 6 days a week (rotational week-off)
  
• Reporting To: Assistant Store Manager
  

Perks & Benefits:

• Competitive fixed salary + attractive performance incentives
  
• Structured onboarding and comprehensive product/consultation training
  
• Defined career progression within clinic operations and customer experience management
  

Key Skills / Search Keywords for Naukri Posting:

Retail Sales, Customer Experience, Customer Relationship Management, In-store Consultation, Client Retention, Wellness, Salon Operations, Store Operations, Walk-in Handling, Customer Support