Guest Service Supervisor

The Indian Hotels Company Limited (IHCL); East Singhbhum; On-site; INR 360,000 - 600,000; Full time

Job summary

IHCL is seeking a Guest Service Supervisor - Engineering to lead and coordinate the hotel's engineering operations, ensuring preventive maintenance and timely repair of equipment, utilities and infrastructure.

The role maintains safety, compliance, asset reliability and energy efficiency while supporting seamless hotel operations and enhancing guest experiences through proactive engineering solutions and strong team supervision.

Responsibilities

• Lead and coordinate the hotel’s engineering operations, ensuring preventive maintenance and timely repair of equipment, utilities and infrastructure.
• Maintain safety, regulatory compliance, asset reliability and energy efficiency while supporting seamless hotel operations and guest experiences.

Job description

Job Description:

About IHCL

Indian Hotels Company Limited (IHCL) is a part of the Tata Group and is one of South Asias largest and most iconic hospitality companies. With a legacy of over 120 years, we are dedicated to delivering exceptional experiences to our guests through our diverse portfolio of hotels, resorts, and palaces.

Careers at IHCL

At IHCL, we believe our employees are our greatest asset. We are committed to fostering a dynamic work environment that encourages innovation, collaboration, and personal growth. Join us in creating memorable experiences and shaping the future of hospitality. Explore exciting career opportunities with us and be a part of a vibrant team that values passion, excellence, and diversity.

Job Objective

Guest Service Supervisor - Engineering

To lead and coordinate the engineering operations of the hotel by ensuring the optimal functioning, preventive maintenance, and timely repair of all equipment, utilities, and infrastructure. The role aims to uphold the highest standards of safety, compliance, asset reliability, energy efficiency, and service excellence while supporting seamless hotel operations and enhancing the overall guest experience through proactive engineering solutions and effective team supervision.

Behavioural Competencies

• Effective Communication
• Resilience
• Accountability
• Teamwork
• Judgement & Analysis
• Learning Agility

Equal Opportunities Employment at IHCL

At IHCL, we celebrate diversity and are committed to creating an inclusive environment for all employees. We are proud to be an equal opportunity employer and do not discriminate based on race, color, religion, gender, sexual orientation, age, national origin, disability, or any other status protected by applicable law. We encourage all qualified individuals to apply and join our team, where every voice is valued and respected.