Guest Service Associate - Housekeeping

IHG Hotels & Resorts; Gurugram District; On-site; INR 167,000 - 290,000; Full time

Benefits offered by this job

Full uniform

Room discounts

Training programs

Job summary

IHG Hotels & Resorts in Gurugram seeks a Room Attendant with a keen eye for detail to ensure every guest room meets our high standards. You will be on your feet all day, assist guests with requests, and collaborate with your supervisor to maintain smooth operations.

We offer a competitive salary, full uniform, room discounts, and comprehensive training to help you grow within a welcoming, inclusive team.

Qualifications

• Physically fit to stand all day.
• Ability to lift up to 23 kilograms (50 pounds).
• Willing to work nights, weekends and holidays.

Responsibilities

• Make sure every room is at its best for guests.
• Assist guests with requests and help when needed.
• Keep supervisor informed of progress or problems.
• Monitor and manage supplies to minimise waste.
• Reunite guests with any lost items.
• Assist with regular deep-clean projects.

Skills

Physical fitness

Literacy skills

Flexible shifts

Job description

Job Description:

We take our housekeeping standards seriously. So, we’re searching for a Room Attendant with an exceptional eye for detail and a passion for perfection to make sure every guest enjoys a truly memorable experience.

A little taste of your day-to-day:

Every day is different, but you’ll mostly be:

• Making sure every single room is at its absolute best for our guests
• Helping our guests in any way you can – whether they’ve forgotten their toothbrush or just need to find the elevator
• Keeping your supervisor in the loop by advising them of any progress or problems
• Monitoring and controlling supplies to minimise waste
• Doing your best to reunite guests with any lost or misplaced items
• Regularly assisting with deep clean projects

What We need from you:

• It’s a physical role and you’ll be on your feet most of the day, so fitness is important
• Occasional lifting of items up to 50 pounds / 23 kilograms and or push/pulling heavy objects
• You may need to bend and kneel to complete some activities
• Literacy skills - reading, writing and basic maths skills
• Flexible attitude to shifts – you may be required to work nights, weekends and/or holidays

What you can expect from us:

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us and you’ll become part of our ever-growing global family.