Guest Service Associate - FandB Service Order Taker

Accor; Bengaluru; On-site; INR 280,000 - 500,000; Full time

Benefits offered by this job

Employee discounts

Career development opportunities

Job summary

The Hoxton Bengaluru City is seeking a Guest Service Associate, F&B Service (Order Taker) to welcome guests and take orders in our vibrant all-day dining setting. You’ll be the face of the guest experience, work with the F&B team to keep things running smoothly, and create a fun, relaxed atmosphere that makes guests feel at home.

We value a hospitable mindset, a positive, proactive approach, and teamwork. Prior experience helps, but we’re open to personality and potential, with opportunities for

Qualifications

• Hospitality-focused mindset with a positive attitude.
• Ability to make guests feel welcome and leave with a memorable experience.
• Flexible and adaptable; no ego.
• Willingness to contribute creatively and try new things.
• Strong teamwork and ability to work with others.
• Guest-experience oriented, anticipates needs.

Responsibilities

• You’re the face of our guests’ experience and bring your own flavour to their table, ensuring guests have a great time from arrival to departure.
• Collaborate with the F&B team to keep service running smoothly.
• Create a fun, relaxed atmosphere where guests can unwind and enjoy themselves.
• Provide a genuinely welcoming experience, from a Hoxton welcome, to handling questions and requests.
• Anticipate guests’ needs and proactively offer solutions to exceed expectations.

Skills

Hospitality passion

Positive impact

Team player

Flexible thinker

Guest intuition

Job description

Company Description

The Hoxton, Bengaluru City

We are looking for a Guest Service Associate, F&B Service (Order Taker) to join our dynamic team for The Hoxton Bengaluru City.

The Hoxton is opening its very first neighbourhood hotel in Asia, coming to India’s Bengaluru city centre in 2026. This is a major milestone for the brand as it ventures into a new continent entirely and we are now looking for a brilliant leadership team to help bring this lifestyle brand to the market.

Located in the heart of the city centre, The Hoxton, Bengaluru City will bring its undeniable brand DNA and guest experience to India’s “Silicon Valley”, a high-tech city filled with parks and gardens and known for its vibrant cafe and pub culture - very apt for a brand that was founded in London!

The hotel will feature 149 bedrooms in a variety of The Hoxton’s well-loved room categories and the lobby will have a vibrant all-day dining restaurant & bar. Topping off the hotel we will have a rooftop pool and bar, large-scale function rooms and The Apartment - The Hoxton’s unique meeting & events concept

More about us…

The Hoxton is a series of open-house hotels, each in a neighbourhood that we love. Ever since we opened our first hotel in Shoreditch, we’ve never just been about offering a bed for the night. We want to be more than that: proving style doesn’t need to be sacrificed for good value and providing a place where guests can hang out alongside the locals and submerse themselves in the neighbourhood with vibrant, welcoming public spaces.

What's in it for you...

• The opportunity to work with an exciting new hospitality concept in Bangalore and have a real impact on its success.
• Join an innovative, fast-growing, international group that’s committed to not just building new hotels but building a global brand.
• The chance to challenge the norm and work in an environment that is both creative and rewarding.
• Become part of a team that’s very passionate about creating great hospitality experiences.
• Great discounts across the entire Ennismore family (which you get to keep even if you decide to leave us!).
• A competitive package and plenty of opportunity for development.

Job Description

What you’ll do…

• Simply put - you’re the face of our guests’ experience and you bring your own flavour to their table, making sure that from the moment they arrive to when they leave, they’re having a great time.
• Work with the F&B team in keeping things running smoothly.
• Create a fun and relaxed atmosphere where guests come to wind down and enjoy themselves.
• Provide a genuinely welcoming and memorable experience for our guests, from a Hox welcome, to handling any questions and helping out with requests.
• Anticipate needs and proactively provide solutions so that our guests’ expectations are not only met but exceeded.

Qualifications

What we’re looking for…

• Individuals. You’re looking for a place where you can be you; no clones in suits here.
• Passion for hospitality – whether that’s a drink, a meal, an event or a bed for the night.
• You’re all about having a positive impact on the people you interact with, leaving them with a memorable experience.
• You’re not precious. We leave our egos at the door and help get things done.
• You’re up for doing things differently and trying (almost) everything once.
• If we got stuck in a lift together, we’d have a good time and share a few laughs.
• You want to be part of a team that works hard, supports each other, and has fun along the way.
• If you have previous experience, great! But it’s not a must-have for us; it’s how you contribute to the team that matters.
• Nothing is an issue for you, you know what our guests want even before they do.

Job Facts

• Job-Category: Food & Beverage
• Job Type: Permanent
• Job Schedule: Full-Time

Requirements