Guest Service Associate - F&B

Accor; Kamrup Metropolitan; On-site; INR 180,000 - 260,000; Full time

Job summary

Accor in Assam is seeking a guest-focused hospitality associate to greet guests, manage reservations, and ensure a smooth seating plan. You will coordinate with kitchen and service teams to deliver timely dining experiences and maintain a clean, welcoming dining area.

The role emphasizes clear communication, strong interpersonal skills, and the ability to multitask in a fast-paced environment while adhering to health and safety standards.

Qualifications

• High school diploma or equivalent.
• Experience in customer service or hospitality, preferably in F&B.
• Strong communication and interpersonal skills.
• Excellent organizational and multitasking abilities.

Responsibilities

• Greet and welcome guests promptly and courteously.
• Manage reservations and maintain an organized seating plan.
• Coordinate with kitchen and serving staff to ensure timely and efficient food service.
• Respond to guests' inquiries and resolve any service issues promptly.
• Monitor dining area to ensure cleanliness and orderliness.
• Assist in the preparation and setup of dining areas prior to service.
• Ensure compliance with health and safety regulations.

Skills

Communication

Interpersonal skills

Organization

Multitasking

Education

High school diploma

Job description

Company Description

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Company Description

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality. Take the opportunity to become a Heartist, and let your heart guide you in this world where life beats faster.

Job Description

• Greet and welcome guests promptly and courteously.
• Manage reservations and maintain an organized seating plan.
• Coordinate with kitchen and serving staff to ensure timely and efficient food service.
• Respond to guests' inquiries and resolve any service issues promptly.
• Monitor dining area to ensure cleanliness and orderliness.
• Assist in the preparation and setup of dining areas prior to service.
• Ensure compliance with health and safety regulations.

Qualifications

• High school diploma or equivalent.
• Previous experience in a customer service or hospitality role, preferably in F&B service.
• Strong communication and interpersonal skills.
• Excellent organizational and multitasking abilities.