Guest Relations Executive

ESP Engineered; Udaipur District; On-site; INR 223,200 - 334,800; Full time

Job summary

ESP Engineered is seeking customer-oriented individuals to manage VR-based Darshan experiences at partner hotels in Udaipur District, Rajasthan. The role requires assisting guests with VR devices, delivering exceptional service, and ensuring equipment operations run smoothly.

The ideal candidate should be tech-friendly, possess strong communication skills, and have a background in hospitality or guest relations. The company offers training in using VR equipment and a dynamic working environment.

Qualifications

• Tech-friendly and comfortable handling VR devices; training will be provided.
• Prior experience in hospitality, front office, or guest relations preferred.
• Polite, well-groomed, and professional in appearance.

Responsibilities

• Assist guests with VR-based Darshan experiences at partner hotels.
• Operate VR equipment responsibly and handle troubleshooting.
• Maintain daily records of guest interactions and feedback.

Skills

Excellent communication

Interpersonal skills

Customer-focused mindset

Tech-savvy with VR devices

Job description

We are a pioneering organization blending spirituality and technology by offering Virtual Darshan experiences through AR/VR technology.

Our mission is to make divine experiences accessible to devotees worldwide by partnering with temples, trusts, and hospitality establishments through our Durlabh Darshan platform.

Job Overview:

Join us in bringing the power of Virtual Reality to the hospitality sector!

We are seeking enthusiastic and customer-oriented individuals to handle VR-based Darshan experiences at our partner hotels. You’ll assist guests in using the devices, explain product details, and ensure a memorable and seamless experience.

Key Responsibilities:

• Assist guests at partner hotels and guide them through VR-based Darshan experiences.
• Handle VR equipment operations smoothly and responsibly.
• Coordinate with the technical team for device setup or troubleshooting.
• Maintain daily records of guest interactions, feedback, and device usage.
• Deliver excellent customer service and uphold the brand’s reputation.

Requirements:

• Tech-friendly and comfortable handling VR devices ( training will be provided ).
• Prior experience in hospitality, front office, or guest relations preferred.
• Polite, well-groomed, and professional in appearance.
• Excellent communication and interpersonal skills.
• Customer-focused mindset with a proactive and calm approach.
• Basic computer knowledge for record management and reporting.
• Flexible with work hours, including weekends and holidays.