Guest Relationship Executive - Mussoorie

ESP Engineered; India; On-site; INR 279,000 - 390,600; Full time

Job summary

ESP Engineered is looking for a Guest Relationship Executive in Mussoorie to assist guests with VR-based Darshan experiences at partner hotels. This role demands excellent customer service and support, ensuring guests have a memorable experience.

The ideal candidate will be tech-friendly, with prior experience in hospitality preferred. You will receive training on VR devices and be flexible with working hours, including weekends and holidays.

Qualifications

• Tech-friendly and comfortable handling VR devices (training will be provided).
• Polite, well-groomed, and professional in appearance.
• Basic computer knowledge for record management and reporting.

Responsibilities

• Assist guests at partner hotels with VR-based experiences.
• Handle VR equipment operations smoothly and responsibly.
• Coordinate with the technical team for device setup or troubleshooting.
• Maintain daily records of guest interactions, feedback, and device usage.
• Deliver excellent customer service.

Skills

Excellent communication and interpersonal skills

Customer-focused mindset

Tech-friendly with VR devices

Education

Prior experience in hospitality, front office, or guest relations

Job description

Guest Relationship Executive - Mussoorie

0-2

Full-Time

About Us

We are a pioneering organization blending spirituality and technology by offering Virtual Darshan experiences through AR/VR technology.

Our mission is to make divine experiences accessible to devotees worldwide by partnering with temples, trusts, and hospitality establishments through our Durlabh Darshan platform.

Job Overview

Join us in bringing the power of Virtual Reality to the hospitality sector!

We are seeking enthusiastic and customer-oriented individuals to handle VR-based Darshan experiences at our partner hotels. You’ll assist guests in using the devices, explain product details, and ensure a memorable and seamless experience.

Key Responsibilities

• Assist guests at partner hotels and guide them through VR-based Darshan experiences.
• Handle VR equipment operations smoothly and responsibly.
• Coordinate with the technical team for device setup or troubleshooting.
• Maintain daily records of guest interactions, feedback, and device usage.
• Deliver excellent customer service and uphold the brand’s reputation.

Requirements

• Tech-friendly and comfortable handling VR devices (training will be provided).
• Prior experience in hospitality, front office, or guest relations preferred.
• Polite, well-groomed, and professional in appearance.
• Excellent communication and interpersonal skills.
• Customer-focused mindset with a proactive and calm approach.
• Basic computer knowledge for record management and reporting.
• Flexible with work hours, including weekends and holidays.