Guest Relations Executive

Marriott Hotels India; Pune District; On-site; INR 300,000 - 450,000; Full time

Job summary

Marriott International in India seeks a Guest Relations Executive to manage check-ins, verify identity, handle payments, issue room keys and assist guests with directions and local information.

You will ensure rate accuracy, process payments, maintain daily reports, and support supervisors in coaching colleagues while upholding standards of service.

Equal opportunity employer; we value diverse backgrounds and provide a respectful work environment.

Qualifications

• Education: High school diploma or GED.
• Related work experience: At least 1 year.
• Supervisory experience: At least 1 year.

Responsibilities

• Process guest check-ins and issue room keys.
• Set up accurate guest accounts and verify payments.
• Secure payment prior to issuing room keys; balance cash.
• Compile daily reports and complete cashier closing.
• Assist management in training and coaching staff; uphold fairness.
• Provide directions and information to guests and accommodate requests.

Skills

Customer service

Cash handling

Communication

Education

High school diploma or GED

Tools

POS systems

Computers

Job description

Guest Relations Executive

POSITION SUMMARY

• Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key.
• Set up accurate accounts for each guest according to their requirements.
• Enter Marriott Rewards information.
• Ensure rates match market codes, document exceptions.
• Secure payment prior to issuing room key, verify/adjust billing.
• Compile and review daily reports/logs/contingency lists.
• Complete cashier and closing reports.
• Supply guests with directions and property information.
• Accommodate guest requests, contacting appropriate staff if necessary.
• Follow up to ensure requests have been met.
• Process all payment types, vouchers, paid-outs, and charges.
• Balance and drop receipts.
• Count and secure bank at beginning and end of shift.
• Obtain manual authorizations and follow all Accounting procedures.
• Notify Loss Prevention/Security of any guest reports of theft.
• Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process.
• Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns.
• Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets.
• Welcome and acknowledge guests; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation.
• Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette.
• Ensure adherence to quality standards.
• Enter and locate information using computers/POS systems.
• Stand, sit, or walk for an extended period of time.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
• Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: At least 1 year of related work experience.
• Supervisory Experience: At least 1 year of supervisory experience.
• License or Certification: None

Experience Level

Executive Level

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity.

We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.

Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates.

We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.