Guest Relation Executive

Jones Lang LaSalle Incorporated; India; On-site; INR 420,000 - 660,000; Full time

Job summary

Jones Lang LaSalle Incorporated (JLL) is seeking a Guest Relations Executive to provide outstanding service from the Bengaluru on-site front desk. The role emphasizes warmly welcoming guests, resolving inquiries, and coordinating with multiple departments to ensure a seamless stay.

Candidates should have a hospitality background, 2+ years in guest relations or customer service, and strong English communication.

Qualifications

• Bachelor's degree preferred in hospitality or related field.
• 2+ years in guest relations or customer service roles, preferably in hospitality.
• Excellent communication and interpersonal skills.
• Fluency in English; additional languages are a plus.
• Proficiency in hotel management software and Microsoft Office suite.

Responsibilities

• Greet and welcome guests upon arrival with a warm, professional impression.
• Handle guest inquiries, requests and complaints promptly and efficiently.
• Coordinate with departments to fulfill guest needs and resolve issues.
• Manage check-in and check-out processes for smooth transitions.
• Provide information about facilities, services and local attractions.
• Maintain accurate guest records in the hotel management system.
• Handle reservations, modifications and cancellations as needed.
• Assist with concierge services, including transportation and restaurant bookings.
• Monitor guest satisfaction and collect feedback to improve service quality.
• Ensure compliance with hotel policies and procedures.
• Assist in organizing events or VIP guest arrangements.
• Maintain a clean and organized front desk area.

Skills

Outstanding customer service

Empathy and patience

Multitasking

Organizational skills

Time management

Cultural sensitivity

Teamwork

Discretion

Education

Bachelor's degree in Hospitality Management, Tourism, or related field

Tools

Hotel management software

Microsoft Office suite

Job description

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Guest Relations Executive

Position Summary: We are seeking a highly motivated and customer-oriented Guest Relations Executive to join our team. The successful candidate will be responsible for ensuring exceptional guest experiences by addressing their needs, resolving issues, and maintaining positive relationships throughout their stay.

Key Responsibilities

• Greet and welcome guests upon arrival, ensuring a warm and professional first impression
• Handle guest inquiries, requests, and complaints promptly and efficiently
• Coordinate with various departments to fulfill guest needs and resolve issues
• Manage guest check-in and check-out processes, ensuring smooth transitions
• Provide information about hotel facilities, services, and local attractions
• Maintain accurate guest records and update information in the hotel management system
• Handle reservations, modifications, and cancellations as needed
• Assist with concierge services, including booking transportation and making restaurant reservations
• Monitor guest satisfaction and collect feedback to improve service quality
• Ensure compliance with hotel policies and procedures
• Assist in organizing and coordinating special events or VIP guest arrangements
• Maintain a clean and organized front desk area

Qualifications

• Bachelor's degree in Hospitality Management, Tourism, or related field preferred
• 2+ years of experience in guest relations or customer service roles, preferably in the hospitality industry
• Excellent communication and interpersonal skills
• Fluency in English; additional languages are a plus
• Strong problem-solving abilities and attention to detail
• Proficiency in hotel management software and Microsoft Office suite
• Ability to work flexible hours, including evenings, weekends, and holidays
• Professional appearance and positive attitude
• Ability to work well under pressure and in a fast-paced environment

Skills and Competencies

• Outstanding customer service orientation
• Empathy and patience when dealing with guest concerns
• Ability to multitask and prioritize effectively
• Strong organizational and time management skills
• Cultural sensitivity and adaptability
• Team player with the ability to work collaboratively across departments
• Discretion in handling confidential information

We offer a competitive salary, benefits package, and opportunities for professional growth within our organization.

Location: On-site – Bengaluru, KA

Scheduled Weekly Hours: 48

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.

If you need a reasonable accommodation because of a disability for any part of the employment process – you may email us at [e-mail]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page.