Guest Experience Ambassador

Jones Lang LaSalle Incorporated; Hyderabad; On-site; INR 240,000 - 360,000; Full time

Job summary

Jones Lang LaSalle Incorporated in Hyderabad is seeking a Guest Experience Ambassador (Reception) to greet visitors, manage registrations and direct inquiries. The role covers front desk operations, customer service and administrative support in a professional lobby environment.

Requirements include a 4-year degree and proven receptionist experience, with strong MS Office skills and a professional demeanor.

Qualifications

• Graduate of any 4-year course.
• Proven work experience as a receptionist or in a similar role.
• Proficiency in Microsoft Office (Word, Excel, Outlook).
• Professional appearance and attitude.
• Ability to handle sensitive information with confidentiality.

Responsibilities

• Greet and welcome visitors and direct them to the appropriate person or department.
• Receive visitors by greeting them in person or on the phone, answering or referring inquiries.
• Coordinate meeting room bookings and ensure availability of necessary resources.
• Maintain a professional appearance and grooming while on duty.
• Manage visitor registration and notify employees of arrivals.
• Maintain visitor logs and assist with administrative tasks as needed.
• Support administrative tasks such as mail, packages, and scheduling.

Skills

Reception experience

Microsoft Office

Education

4-year degree

Tools

Microsoft Office

Job description

Guest Experience Ambassador (Reception)

At JLL, we value what makes you unique, and we’re committed to give you the opportunity, knowledge and tools to own your success. Explore opportunities to advance your career from within, whether you’re looking to move up, broaden your experience or deepen your expertise.

Front Desk Operation

• Greet and welcome visitors and direct them to the appropriate person or department.
• Ensure compliance with company rules and regulations in the reception area (no food/eating allowed in Reception).
• Maintain a clean, organized, and professional work area, i.e. lobby and reception.
• Coordinate with office maintenance or facilities teams for any required repairs or cleaning.
• Maintain a professional appearance and grooming while on duty.
• Coordinate meeting room bookings and ensure availability of necessary resources including utility assistance.
• Receive visitors by greeting them in person or on the phone, answering or referring inquiries.
• Manage visitor registration and promptly notify employee of visitor arrivals to ensure timely assistance.
• Maintain employee and department directories as a guide for directing visitors.
• Maintain visitor logs, as required.

Customer Service

• Address employee and visitor concerns or direct them to the appropriate staff for resolution.
• Provide general information about the organization to clients and visitors.

Administrative Support

• Manage the receipt and distribution of incoming and outgoing mail, packages, and courier deliveries, ensuring they are directed to the appropriate department or employee.
• Assist with scheduling meetings, booking conference rooms, and coordinating appointments.
• Provide administrative support such as filing, photocopying, scanning, and data entry.
• Handle inquiries and requests from clients, vendors, and internal staff courteously and efficiently.
• Handle sensitive information in a confidential manner.

Security and Safety Adherence

• Monitor access to premises and ensure adherence to security protocols.
• Assist in emergency procedures and maintain awareness of safety protocols.

Job Qualification

Education

• Graduate of any 4-year course

Job Related Experience

• Proven work experience as a receptionist or in a similar role
• Proficiency in Microsoft Office suites such Word, Excel, Outlook
• With experience in using phone systems and scheduling tools
• Professional appearance and attitude
• Ability to handle sensitive information with confidentiality

Location: On-site –Hyderabad, TS

Scheduled Weekly Hours: 48

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [e-mail]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page.

For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500® company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit jll.com.