GTM Systems Administrator

DMAIC Academy & Consultancy; India; On-site; INR 900,000 - 1,300,000; Full time

Job summary

DMAIC Academy & Consultancy seeks an experienced Salesforce GTM Administrator to manage user security, platform configuration, and GTM integrations across Clay, ZoomInfo, and Salesforce. You will work with DevOps on deployments, build AI-enabled workflows, and ensure data quality and reporting for RevOps initiatives.

You will lead release governance, configure GTM integrations, and support partner portals while collaborating with marketing and sales to optimize GTM data enrichment.

Qualifications

• 3–5+ years of Salesforce administration experience, especially with Sales Cloud
• Salesforce ADM 201 certification is mandatory
• Hands-on with GTM tech stacks and GTM administration, including security and access controls
• Experience with GTM automation/development and Salesforce-GTM integrations
• Familiarity with AI agentic operations and agentic workflows
• Experience integrating Salesforce with GTM systems (Clay/ZoomInfo) and working with DevOps teams
• Strong understanding of API-based integrations across Salesforce and GTM platforms

Responsibilities

• User & Security Management: manage user accounts, licenses, roles, profiles, permission sets and OWD/sharing rules
• Platform Configuration: design and configure Salesforce features, objects, fields, layouts and validation rules
• Automation & Development: build automations with Flow Builder, Process Builder, Workflow; collaborate with developers for Apex or LWC as needed
• AI & Agentic Operations: design and maintain AI agents/workflows connecting Salesforce and other systems
• Building with AI: leverage Claude/Claude Code to test and troubleshoot automations and integrations
• Integrations: manage APIs/MCPs/MuleSoft to connect Salesforce with Go-To-Market systems (e.g., 6sense, ZoomInfo, Clay)
• Data Quality & Reporting: ensure data integrity with Data Loader; create and maintain reports/dashboards
• Release Management & Governance: coordinate sandboxes, version control, CI/CD pipelines, releases and governance
• Clay Management: manage Clay workspaces, enrichment workflows, data syncs to Salesforce
• Clay Data Governance: define data-matching rules, deduplication and field mapping
• Clay Operational Support: troubleshoot automation errors and scale GTM workflows
• ZoomInfo Administration: manage ZoomInfo users, roles and API usage
• ZoomInfo Salesforce Sync: oversee enrichment and sync rules; optimize filters
• ZoomInfo Data Quality: audit enrichment accuracy and update rules
• Partner Portal: assist in building a Salesforce Experience Cloud Partner Portal
• User Support & Training: resolve tickets, create docs, promote adoption

Skills

GTM administration

ADM-201 Certified

Clay & ZoomInfo

Salesforce-GTM integrations

DevOps collaboration

AI Agentic operations

Security & access controls

Tools

Clay

ZoomInfo

Salesforce

Git

CI/CD

MuleSoft

Job description

• 3–10 years of experience in GTM systems or a related technical role.
• Salesforce Certified Administrator (ADM-201) certification is mandatory.
• Hands‑on experience with GTM technology stacks, particularly Clay and ZoomInfo.
• Strong experience in GTM administration, including user and security management, platform configuration, access controls, and system administration.
• Experience in Salesforce and GTM automation/development.
• Experience integrating Salesforce with GTM systems, particularly Clay and ZoomInfo.
• Experience working with DevOps teams on integrations, automation, deployments, and technical troubleshooting.
• Experience with AI and Agentic AI operations, including exposure to AI Agentic OS.
• Strong understanding of system and API-based integrations across Salesforce and other GTM platforms.

What You Will Do:

• User & Security Management: You will manage user accounts and access, including new user

  setup and deactivation, license allocation, roles, profiles, permission sets, public groups, and

  organization-wide defaults (OWD)/sharing rule. You’ll conduct regular security audits and

  implement access controls to keep our data safe.

• Platform Configuration: You will design and configure Salesforce features, creating and

  updating custom objects, fields, record types, page layouts, and validation rules to meet

  evolving business needs.

• Automation & Development: You will build and maintain automations using Lightning Flow

  (Flow Builder) and other declarative tools (Process Builder, Workflow), and work with external

  development teams to define Apex triggers or Lightning Web Components as needed for

  advanced requirements.

• AI & Agentic Operations: You will help design, build, and maintain the AI agents and agentic

  workflows that run inside our GTM stack, contributing to our Agentic OS and connecting

  agents to Salesforce and other systems through the Model Context Protocol (MCP). You will

  spot where an agent can take over repetitive enrichment, routing, or reporting work, then build

  and ship it.

• Building with AI: You will use AI tools such as Claude and Claude Code to build, test, and

  troubleshoot Salesforce automations and integrations faster, and help the wider RevOps team

  adopt these tools in their daily work.

• Integrations: You will manage integrations between Salesforce and other Go-To-Market

  systems (for example, 6Sense, ZoomInfo, Clay, and/or Customer Service platform), using

  APIs, MCPs, or middleware tools (like MuleSoft) to ensure data flows smoothly across

  systems.

• Data Quality & Reporting: You will maintain data integrity by using tools like Data Loader and

  Workbench to import/export data and implement validation rules. You’ll also create and

  maintain reports and dashboards the business can act on.

• Release Management & Governance: You will coordinate release cycles, managing sandboxes,

  version control, change sets or CI/CD pipelines, and ensure that seasonal Salesforce releases

  and patches are tested and adopted successfully. You will document changes and enforce best

  practice governance for customizations.

• Clay Management: You will manage Clay workspaces, including setting up and optimizing

  enrichment workflows, configuring automations, maintaining data syncs to Salesforce, and

  monitoring pipeline jobs to ensure accurate and timely GTM data enrichment.

• Clay Data Governance: You will define and maintain data‑matching rules, deduplication logic,

  and field mapping standards to ensure Clay‑generated data aligns with Salesforce data

  structures and RevOps governance.

• Clay Operational Support: You will troubleshoot Clay automation errors, manage task queues,

  update recipes based on new GTM requirements, and partner with Marketing/Sales to scale

• ZoomInfo Administration: You will manage ZoomInfo user accounts, role access, API usage,

  and configuration settings to support Sales and Marketing prospecting workflows.

• ZoomInfo Salesforce Sync: You will oversee enrichment and data‑push rules, monitor sync

  logs, and optimize filters to ensure accurate account, contact, and intent data flows into

• ZoomInfo Data Quality: You will maintain data hygiene by auditing enrichment accuracy,

  adjusting update rules (overwrite, fill‑in, append), and partnering with Sales to refine territory

  and lead routing strategies informed by ZoomInfo datasets.

• Partner Portal: You will assist in building a Partner Portal using Salesforce Experience Cloud,

  supporting access, workflows, and content for partners.

• User Support & Training: You will provide user support and training, resolving support tickets,

  creating documentation, and educating users on new features and best practices. You’ll

  promote user adoption through clear communication and training materials.

What You Will Need:

• Salesforce Experience: You have 3 to 5+ years of Salesforce administration experience,

  especially working with Sales Cloud (leads, opportunities, forecasts). You understand how to

  take projects from vision to reality and have a track record of improving Salesforce to support

  business growth.

• Certifications: You hold the Salesforce Certified Administrator (ADM 201) credential (required) and preferably the Salesforce Certified CPQ Specialist (CPQ Administrator)

  credential. Additional certifications (e.g. Advanced Administrator, Platform App Builder,

  Platform Developer, or Architect certifications) are a strong plus.

• Technical Skills: You are proficient with Salesforce admin tools (Data Loader, Data Import

  Wizard, Workbench) and data analytics (Salesforce Reports/Dashboards, Excel, Tableau

  CRM). You have expertise in Flow Builder and declarative automation, and familiarity with

  basic Apex code and integrations. Experience with version control and DevOps tools (Git,

  CI/CD pipelines) is a plus.

• Industry/Environment Fit: You have a growth mindset and curiosity for Salesforce innovations

  (Lightning Experience, AI features). You work well in agile teams and enjoy collaborating with

  product owners, developers, and stakeholders. Excellent written and verbal communication

  skills are essential, as is the ability to translate technical concepts for a non‑technical audience.

Preferred Qualifications:

• AI & Agentic Fluency: Practical experience with AI assistants (such as Claude) and AI coding

  agents (such as Claude Code), and comfort building or configuring AI agents and agentic

  workflows. Familiarity with prompt design and the Model Context Protocol (MCP) is a strong

• Additional Salesforce Certifications: Advanced Certifications (Platform App Builder,

  Advanced Admin, or Architect) and any Salesforce training.

• Integration Expertise: Hands‑on experience integrating Salesforce with other systems using

  APIs or Middleware.

• Business Acumen: Comfort with analyzing processes and driving improvements (you can

  gather requirements, model business problems, and design user‑friendly solutions).

• Clay Certification: You hold a Clay certification.