01603 Senior Software Engineer

Cephas Consultancy Services Private Limited; Pune District; On-site; INR 1,200,000 - 2,000,000; Full time

Job summary

Cephas Consultancy Services Private Limited, Pune, India, seeks an experienced Salesforce Administrator to manage Sales Cloud, Service Cloud and SFMC integration tasks. You will own platform administration, incident response, and on-call support for critical production systems.

The role emphasizes governance, security, and data integrity across multiple orgs, with hands-on work on flows, approvals, dashboards, and declarative tooling, plus collaboration with developers and business stakeholders.

Qualifications

• 4–6 years hands-on Salesforce administration experience in an enterprise environment.
• Experience in incident management, service requests, production support, and root cause analysis (RCA).
• Strong knowledge of Salesforce architecture, data model, security/sharing, and admin best practices.
• Hands-on experience configuring declarative solutions (Flows, approvals, validation rules, reports, dashboards).

Responsibilities

• Assess, triage, and resolve incidents, service requests, and user issues within agreed SLAs.
• Perform RCA and implement corrective and preventive actions to prevent recurrence.
• Administer Salesforce environments including users, profiles, permission sets, and security configurations.
• Configure and maintain Salesforce capabilities (flows, validation rules, approvals, dashboards) following best practices.
• Support release governance, change control, and cross-environment deployment activities.

Skills

Salesforce Admin

Incident Management

Service Cloud

Sales Cloud

SFMC Exposure

Tools

SFDX

AutoRABIT

Copado

Job description

About this position

Positions:1 Full Time
Experience
8 - 12 Years

Job Description

Job Description:Key Responsibilities Design, develop, and maintain scalable backend applications using Java (11/17+), Spring Boot, and Microservices architecture. Develop secure, high-performance REST APIs and integrations with internal and external systems. Design and implement event-driven solutions using Kafka, RabbitMQ, or similar messaging platforms. Build and optimize data solutions using SQL and NoSQL databases (PostgreSQL, Oracle, MongoDB, Redis, etc.). Collaborate with architects and cross-functional teams to deliver resilient, cloud-native applications. Implement automated testing, code quality, and CI/CD practices using tools such as JUnit, Mockito, Jenkins, GitHub Actions, or GitLab CI. Deploy and manage applications on Kubernetes, OpenShift, Docker, and public cloud platforms (AWS/Azure/GCP). Own production releases, deployment planning, validation, rollback strategies, and change management activities. Participate in on-call rotations and provide 24x7 support for critical production systems. Lead troubleshooting and resolution of production incidents, including Sev1/Sev2 incidents, ensuring SLA compliance. Perform root cause analysis (RCA), post-incident reviews, and drive preventive measures to improve system reliability. Monitor application health and performance using observability tools such as Splunk, Grafana, Prometheus, Dynatrace, ELK, or AppDynamics. Optimize application scalability, performance, availability, and security across distributed environments. Conduct code reviews, mentor junior developers, and promote engineering best practices. Contribute to technical documentation, operational runbooks, architecture reviews, and continuous improvement initiatives. Required Skills 8+ years of Java backend development experience. Strong expertise in Java, Spring Boot, Spring Data JPA, Hibernate, and Microservices. Experience with Kafka/RabbitMQ, REST APIs, Docker, Kubernetes/OpenShift. Strong knowledge of SQL/NoSQL databases and distributed systems. Hands-on experience with cloud platforms (AWS, Azure, or GCP). Experience managing production deployments, incident handling, and on-call support. Familiarity with monitoring, logging, and observability tools. Strong understanding of CI/CD, DevOps practices, and Agile delivery methodologies.

Job Responsibilities

Platform Administration, Support & Operations

• Assess, triage, and resolve reported incidents, service requests, and user issues within agreed service levels.
• Perform root cause analysis for incidents and repeated service requests, and recommend and implement corrective and preventive actions to avoid recurrence of similar tickets.
• Fulfil service requests such as report generation, dashboard updates, data extraction, data patching, bulk updates, user provisioning, and permission changes.
• Administer Salesforce environments including user and license management, profiles, permission sets, role hierarchy, queues, public groups, sandbox provisioning, and configuration changes.
• Monitor platform health, data quality, integrations, job failures, system usage trends, and the clean-up of unused fields, reports, and dashboards; proactively identify areas for improvement.

Security, Compliance & Governance

• Maintain and enforce Salesforce security controls including access management, field- and object-level security, sharing settings, audit readiness, and data protection requirements.
• Conduct regular reviews and audits to ensure data accuracy, system compliance, and adherence to internal policies, controls, and secure administration practices.
• Support release governance, change control, and segregation-of-duties requirements across production and non-production environments.
• Document configurations, standard operating procedures, known errors, risk items, and remediation actions, ensuring all changes are properly tracked and auditable.

Configuration, Enhancements & Delivery

• Configure and maintain Salesforce capabilities including flows, validation rules, approval processes, page layouts, dynamic forms, reports, dashboards, and other declarative features following platform best practices.
• Partner with business stakeholders, developers, architects, and support teams to translate requirements into scalable admin-led solutions and operational improvements.
• Participate in project planning, testing, deployment preparation, release validation, and post-implementation support for new initiatives and enhancements.
• Support the migration and optimisation of legacy automation such as Process Builders and Workflow Rules into Flows where applicable.

AI-enabled Platform Operations

• Support the organisation’s adoption of AI-enabled ways of working through strong Salesforce administration practices, including accurate configuration management, metadata governance, and high-quality operational documentation.
• Partner with relevant teams to improve platform monitoring, ticket analysis, knowledge management, release quality, and security compliance.
• Ensure the responsible use of AI-assisted tools in line with organisational policies and standards relating to security, privacy, and data handling.
• Recommend practical use cases for AI-assisted support and administration to enhance productivity, consistency, and service quality within approved governance boundaries.

Job Requirements

Core Experience

• Minimum 4-6 years of hands-on experience in Salesforce administration, preferably in Sales Cloud and Service Cloud within an enterprise environment.
• Proven experience in incident management, service request fulfilment, production support, and problem management/root cause analysis.
• Strong understanding of Salesforce architecture, data model, security model, sharing model, and administration best practices.
• Hands-on experience in configuring declarative solutions including Flows, approval processes, validation rules, reports, dashboards, and access controls.
• Experience supporting release and change management processes across multiple Salesforce environments.
• Minimum 1-2 years of exposure to Salesforce Marketing Cloud (SFMC) with basic knowledge of Contact Builder, Data Extensions, Journey Builder, Email Studio, subscriber management, and SFMC administration.
• Ability to support basic SFMC operational activities, user administration, data troubleshooting, and CRM-SFMC integration-related investigations.

Technical & Function Skills

• Strong analytical and troubleshooting skills, with the ability to investigate complex issues across configuration, data, integrations, and user access.
• Working knowledge of Salesforce Lightning Experience and core platform features relevant to administration and support.
• Practical understanding of Salesforce integrations, API-based interfaces, and common data migration or data loader tools.
• Knowledge of Salesforce security concepts, audit requirements, platform controls, and secure administration practices.
• Familiarity with reporting, dashboards, data hygiene, duplicate management, archival considerations, and operational monitoring.
• Knowledge of release tooling and DevOps practices such as SFDX, version control, and CI/CD tools such as AutoRABIT or Copado is an advantage.
• Experience with Apex, Lightning components, or API troubleshooting will be an advantage when working with developers and resolving cross-functional issues.
• Experience with MuleSoft or other middleware or integration platforms is an advantage.

Essential Skills for AI-Enabled Operations

• Strong metadata, documentation, and knowledge management discipline to support AI-assisted administration and support.
• Ability to identify ticket patterns, improve categorisation, and strengthen operational knowledge for automation and triage.
• Awareness of enterprise AI governance, including security, privacy, prompt safety, and appropriate data handling.
• Understanding of auditability, traceability, and secure change practices to support compliant AI-assisted operations.