Growth Program Manager - Lending

Khatabook; Bengaluru; On-site; INR 1,200,000 - 2,400,000; Full time

Job summary

Khatabook is seeking a Growth Program Manager – Lending to own and drive key growth initiatives for our lending products. This role involves working cross-functionally with various departments to enhance funnel conversion and manage growth strategies.

The ideal candidate will have 3-6+ years of experience in growth or program management, particularly within fintech environments. This position is based in Bengaluru, Karnataka, and offers an opportunity to make a significant impact in the MSME financing space.

Qualifications

• 3–6+ years experience in growth, program management, product operations, or strategy.
• Strong analytical mindset with ability to translate data into actionable recommendations.
• Experience running growth experiments and funnel optimization.

Responsibilities

• Drive end-to-end growth programs to onboard new borrowers.
• Collaborate with marketing and product teams to design acquisition funnels.
• Analyze user and loan funnel metrics to identify conversion opportunities.

Skills

Growth program management

Data analysis

Cross-functional collaboration

Funnel optimization

Communication skills

Education

MBA or equivalent advanced degree

Tools

SQL

Excel

Job description

About the Role

Are you passionate about solving roadblocks & challenges faced by MSMEs in India? MSMEs contribute significantly to India’s total GDP. 90% of India’s ~$1 Trillion Retail Market is controlled by Micro, Small & Medium Enterprises (MSMEs). Which means ~$900B worth of commerce flows through these ~60M MSMEs in the form of shops/kiosks/homes, scattered all over the country. We at Khatabook, have a vision to empower MSMEs and help them increase their incomes. We have built a product that brings efficiency in MSME operations by providing them easy to use tools to manage their receivables, inventory and billing which creates transparency in their cash flow. Within the Khatabook platform, we have also enabled the facility to take loans for their short term working capital needs for select Khatabook users that are displaying good credit behavior. Our app has been downloaded over 100 Million times with a monthly active user base of 8 Million+ which are adding 220 Million+ transactions with a transaction value of $18 Billion.

People are our biggest asset! At Khatabook, every one of us is a dynamic superstar. We have carefully bred an ecosystem which hires nothing but incredibly and exceptionally talented people who can dream, collaborate, experiment, and break new ground. We’re a strong team that looks out for each other.

Your role:

As a Growth Program Manager – Lending, you will own key programs and growth initiatives for Khatabook’s lending products—from strategy and experimentation to execution and scale. You will work cross-functionally with Product, Risk, Data, Marketing and Operations to design growth playbooks, improve funnel conversion, and drive responsible portfolio expansion. You will measure, learn, and iterate quickly in a high-growth fintech environment.

Responsibilities:

• Own and drive end-to-end growth programs to onboard new borrowers and increase active loan origination across Khatabook’s lending products.
• Build clear program roadmaps with defined KPIs, managing initiatives from planning and execution through measurement and continuous optimization.
• Partner closely with Marketing and Performance teams to design acquisition funnels, channels, and campaigns that scale responsibly.
• Work with Product and Operations to improve customer journeys across onboarding, approvals, disbursements, and repayments.
• Collaborate cross-functionally with Product, Engineering, Risk, and Analytics to run growth experiments, translate learnings into scalable processes, and influence product and operational improvements.
• Present growth insights, experiment results, and recommendations to senior leadership, aligning stakeholders around priorities and impact.
• Analyze user and loan funnel metrics to identify conversion opportunities while optimizing for portfolio quality.
• Design and execute A/B tests and experiments, using data to continuously refine growth levers and program effectiveness.
• Track program performance through dashboards and regular business reviews to ensure visibility and accountability.
• Partner with Risk and Credit teams to balance growth with strong lending quality, compliance, and customer experience—ensuring all initiatives support sustainable portfolio expansion.

Qualifications:

• 3–6+ years experience in growth, program management, product operations or strategy—preferably in fintech, lending, financial services or high-growth tech environments.
• Strong analytical mindset with ability to translate data into actionable recommendations.
• Experience running growth experiments, funnel optimization and cross-functional projects.
• Comfortable working with quantitative data and tools (SQL/Excel/dashboards).
• Excellent communication skills with ability to influence stakeholders and drive execution.
• Self-starter attitude with strong ownership and bias for action.

Preferred Qualifications:

• Understanding of lending product cycles, credit risk and customer segmentation.
• Experience in digital lending or fintech product growth with MBA or equivalent advanced degree.