Group Operations Lead - General Accounting

JLL; Gurugram District; On-site; INR 17,159,000 - 22,879,000; Full time

Job summary

JLL is seeking a senior Group Operations Lead for Property Accounting across the AMER region. You will direct end-to-end accounting processes, drive governance, and lead large, high-performing teams to deliver world-class service.

You will champion standardization, implement automation including Generative AI, and partner with business units to provide insights that shape strategic decisions while maintaining strong controls and stakeholder trust.

Qualifications

• Qualified Accountant (CPA, CA or equivalent) with 15+ years of relevant experience.
• Strong leadership and team development capabilities.
• Experience implementing governance and control frameworks.

Responsibilities

• Direct end-to-end property accounting operations for the AMER region.
• Drive operational excellence and SLA adherence monthly.
• Lead governance, controls, and audit readiness.
• Champion process standardization and continuous improvement.
• Mentor large teams and build succession plans.
• Partner with business teams and technology for operating model.

Skills

Strategic leadership

Property accounting

P&L management

Stakeholder management

Automation initiatives

Generative AI adoption

Education

CPA/CA or equivalent

Job description

JLL empowers you to shape a brighter way .

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Group Operations Lead - Property Accounting (AMER Region)

Overview

Lead and transform property accounting operations across the Americas region, driving operational excellence through strategic leadership, innovative solutions, and stakeholder partnership. This senior leadership role oversees comprehensive Finance & Accounting processes with accountability for delivering world-class service while building high-performing teams and fostering a culture of continuous improvement.

Key Responsibilities

Strategic Leadership & Operational Excellence

Direct end-to-end property accounting operations for the AMER region, including Accounts Payable, Accounts Receivable, General Ledger, and Financial Reporting

Deliver consistent operational excellence, ensuring Service Level Agreements are met or exceeded monthly

Drive adoption of emerging technologies, particularly Generative AI, to achieve world-class operational delivery

Champion standardization and continuous improvement initiatives through industry benchmarking and transformation programs

Key focus on sustaining Quality throughout from teams consistently

Drive data driven approach across the span, accountants to show ownership as a Controller for assigned property. Empower team to provide true insights to business team to drive value added conversations end to end, other words, act as trusted advisor to partner effectively with business teams

Financial Ownership and P&L Accountability

Assume direct responsibility for portfolio budgeting, including strategic capacity and headcount planning, and maintain clear accountability for achieving P&L objectives

Governance Framework Development

Develop, implement, and continuously enhance governance frameworks to ensure alignment with JLL's internal controls and industry best practices, proactively adapting these frameworks to address evolving operational demands and regulatory requirements

Operational Benchmarking

Obtain and sustain deep expertise in operational processes; systematically identify and act on opportunities to drive efficiencies through process standardization, transformation, continuous improvement initiatives and benchmarking against leading practices in comparable industries

Team Leadership & Development

Lead, motivate, and develop large-scale property accounting teams across the AMER region

Establish clear performance expectations and conduct regular performance evaluations

Develop people on core JLL values across the hierarchy, drive winning culture across.

Build succession planning strategies and actively participate in recruitment and talent acquisition

Maintain attrition rates below industry benchmarks through effective engagement and development initiatives

Coach and mentor team members, fostering a culture of proactive ownership and "First Time Right" methodology

Stakeholder Management & Business Partnership

Serve as the trusted advisor to business teams and clients across the AMER region

Build and maintain strategic stakeholder relationships to identify and resolve operational challenges. Liaise with Business teams, Onshore counterparts, Technology teams to design and implement best in class Operating model

Lead communication and engagement during service transitions and account onboarding. Exhibit One JLL, ONE Team approach always to mitigate/address risks seamlessly

Proactively communicate success stories, achievements & strategic insights to senior leadership to facilitate informed decision-making

Process Innovation & Risk Management

Challenge existing paradigms and develop innovative solutions, including automation initiatives

Identify optimization opportunities through data-driven insights and analytical tools

Ensure full compliance with internal and external audit requirements and control frameworks

Maintain working knowledge of Service Organization Controls Reporting (SOCR) guidelines

Anticipate risks and develop comprehensive mitigation strategies

Change Management

Act as a change management ambassador, aligning initiatives with organizational objectives

Drive organizational strategy implementation through tactical and strategic approaches

Establish robust operational structures and define frameworks aligned with strategic vision

Required Education & Experience

Qualified Accountant (CPA, CA, or equivalent) with 15+ years of relevant professional experience

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