Group Operations Lead

ESF-JLL INSSO (SEZ); Gurugram District; On-site; INR 4,200,000 - 7,000,000; Full time

Job summary

Jones Lang LaSalle Incorporated is seeking a Group Operations Lead – Finance & Accounting (Senior Director – M2) to run F&A processes and lead a large, multi-skilled team in Gurugram.

You will oversee AP, AR, and GA, manage leases abstractions, and align with stakeholders across geographies while driving efficiency and continuous improvement within strict timelines.

Qualifications

• University graduate with postgraduate qualification in Finance/Accounting/Commerce.
• Proven leadership and people-management skills across large F&A teams.
• Strong client-management abilities and cross-hierarchical collaboration.
• Excellent communication skills and ability to coach others.

Responsibilities

• Run and manage Finance & Accounting processes for the organization.
• Act as subject matter expert across AP, AR, and GA functions.
• Lead Lease Administration delivery and manage project timelines.
• Collaborate with business lines to align requirements and resources.
• Drive efficiency via standardization, transformation and benchmarking.
• Provide direction, coaching, and performance reviews to the team.

Skills

Team leadership

People management

Client management

Communication skills

Stakeholder collaboration

Education

Postgraduate degree in Finance/Accounting/Commerce

15 years of work experience in Finance & Accounting

Tools

Six Sigma Green Belt certification

Job description

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Job Description:

Group Operations Lead – Finance & Accounting (Senior Director – M2) Business unit: JBS Finance & Accounting Reporting to Head – PM UK & Ireland (Executive Director) Team: Direct reports, Team consisting of Operations Lead, Managers, Assistant Managers, Overall team size: 100-120

About JLL:

JLL (NYSE: JLL) is a leading professional services firm that specializes in real estate and investment management. Our vision is to re-imagine the world of real estate, creating rewarding opportunities and amazing spaces where people can achieve their ambitions. In doing so, we will build a better tomorrow for our clients, our people, and our communities. JLL is a Fortune 500 company with annual revenue of $26 billion, operations in over 80 countries and a global workforce of more than 113,000 for the year 2025. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. www.jll.co.in

What this job involves:

• The person will be responsible for running and managing the Finance & Accounting processes.
• Should be subject matter expert of Finance & Accounting processes covering all major activities across AP, AR, and GA.
• Great to have experience in managing teams and lead Lease Administration delivery for lease abstractions.
• Work closely with business lines to align abstraction requirements with resource availability and ongoing projects.
• Deliver multiple lease abstraction projects on strict deadlines in a fast-paced environment, enabling JLL to extract insights from lease documents.
• Balance leadership responsibilities with hands‑on contribution.
• Working closely with colleagues within other Lease Administration teams to ensure the day‑to‑day delivery of multiple accounts / projects / transitions / compliance deliverables as per defined targets.
• Should have capability and experience in managing large teams.
• Ensure a highly motivated and performing team.
• Experience in managing multiple stakeholders.
• Ensure staff performance, team building, motivation and development of the team and establish performance expectations and review the performance on a regular basis.
• Providing operational excellence to achieve SLA deliverables.
• Work collaboratively with business / clients’ teams and assume overall responsibility for c communication and engagement when transitioning new services and accounts.
• Establish deep relationships with key stakeholders, and understand and address process pain points.
• Must be able to provide meaningful insights to leaders and stakeholders to ensure informed decisions can be taken by leadership team.
• Obtain and maintain deep knowledge of the processes and identify opportunities to drive efficiencies through standardization, continuous improvement, transformation, and benchmarking across similar industries.
• Must be able to drive organization strategy, build a strong structure, manage staffing, improve skills, and define style in line with the organization’s vision.
• Always ensure 100% compliance to internal and external audits and controls.
• Provide direction and coaching to the operations team to align to organization goals and deliver on commitments consistently.
• Proactively share success stories with the leadership organization.
• Inculcate a culture of proactiveness and ownership amongst team to drive BAU operations and change through tactical and strategic improvement initiatives.
• Ensure attrition rates are below industry average figures.
• Ensure active participation in recruitment activities.
• Mentor operations team in implementing process improvements.

To apply you need to be/have:

• University Graduate / Postgraduate in Finance / Accountancy / Commerce, with ~15 years ofwork experience in Finance & Accounting, including ~10 years of experience of managing teams
• Proven team leadership and people management skills, ability to handle large and diverse F&A teams)
• Proven client management skills.
• Ability to build impactful customer relationships and drive collaborative behavior and work across multiple hierarchies across internal and external stakeholders
• Deep understanding of business processes, offshore business environment.
• Must have had prior experience in transitions
• Must be flexible and able to work under pressure, multitask and effectively prioritize.
• Very strong communication skills and awareness of cross geographical cultures
• Ability to coach, mentor and develop talent.
• Must also be able to hold difficult conversations whenever necessary
• Six Sigma Green Belt certified (Preferred)
• Proven ability to identify opportunities and drive improvements to closure.
• Must be self-driven Creative thinking, analytical and an innovative mind-set.
• Must be solution orientated
• Ability to foresee risks, be proactive and predictive while developing risk mitigation plans
• Keen to apply best practices from previous experience and similar organizations
• Performance objectives
• Ensure agreed KPIs are met / exceeded each month.
• Work within established procedures with a moderate degree of supervision.
• Identifies the problem and all relevant issues in straightforward situations, uses analytics and insights as key tools to makes sound decisions/presentations.
• Attrition levels at below industry levels.
• Succession planning of key resources.
• Engage and communicate clearly, confidently and in a concise manner with internal and external stakeholders and see things from their perspective with solution-oriented approach.
• Bring a developmental, structured, and organized approach to everything they do.
• Thrive under pressure and deal effectively with tight deadlines and high expectations.
• Keeps a Stakeholder & process centric approach.

Location: On-site –Gurugram, HR

Scheduled Weekly Hours: 40

Job Tags: JBS

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [e-mail]. Please direct any other general recruiting inquiries to our Contact Us page