Group Lead - Employee Transport

56672 Ameriprise India LLP; Delhi; Hybrid; INR 2,800,000 - 3,800,000; Full time

Job summary

Responsibilities include managing daily operations across shifts, ensuring on-time pickup/drop, monitoring KPIs, and driving continuous improvement in transport efficiency and safety. This hybrid role involves office collaboration and stakeholder engagement.

Qualifications

• Bachelor's degree in Business Administration, Facilities Management, or related field.
• Postgraduate qualification preferred.
• 8-12 years of experience in corporate transportation, facilities management, logistics, or fleet management.
• Minimum 3-5 years in a team leadership role.
• Experience managing transportation operations for 4,000+ employees preferred.
• Experience in multinational corporate environments is highly desirable.

Responsibilities

• Transportation Operations Management across all shifts; ensure seamless pickup and drop services.
• Vendor Management with governance, SLA monitoring, and invoice validation.
• Safety & Compliance in line with corporate transport policies and local regulations.
• Employee Experience management including helpdesk and satisfaction metrics.
• Cost Optimization & Analytics through route consolidation and budget monitoring.
• Technology & Systems Management of transport platforms and GPS systems.
• Reporting & Governance with weekly/monthly KPI updates and leadership reviews.

Skills

Team leadership

Transportation operations

Vendor governance

Data-driven decision making

Dashboard reporting

Stakeholder management

Education

Bachelor's degree in Business Administration or related

Postgraduate qualification preferred

Tools

MoveInSync

Routematic

Fleet management software

Excel

Power BI

Job description

About Our Company

Ameriprise India LLP has been providing client based financial solutions to help clients plan and achieve their financial objectives for 20 years. We are part of Ameriprise Financial Inc., a US financial planning company headquartered in Minneapolis with a global presence and diversified financial services leader with more than $1.5 trillion in assets under management, administration and advisement as of year-end 2024. The firm’s focus areas include Asset Management and Advice, Retirement Planning and Insurance Protection. Be part of an inclusive, collaborative culture that rewards you for your contributions, and work with other talented individuals who share your passion for doing great work. You’ll also have plenty of opportunities to make your mark at the office and a difference in your community. So, if you're talented, driven and want to work for a strong, ethical company that cares, take the next step and create a career at Ameriprise India LLP.

Job Description

The Transport Lead will be responsible for managing end-to-end employee transportation operations for a corporate office with approximately 4,500+ employees. The role involves ensuring safe, reliable, cost-effective, and compliant transport services while maintaining high employee satisfaction levels. The incumbent will work closely with transport vendors, security, HR, facilities, finance, and business leaders to optimize transportation services and support workplace occupancy requirements.

Key Responsibilities

• Transportation Operations Management
  • Manage daily employee transportation operations across all shifts.
  • Ensure seamless pickup and drop services for employees.
  • Monitor route adherence, vehicle utilization, trip completion, and service quality.
  • Maintain transport schedules in alignment with business requirements and workplace attendance programs.
  • Drive continuous improvement in transportation efficiency and employee experience.
• Vendor Management
  • Manage transport vendors and ensure adherence to contractual obligations.
  • Conduct regular vendor performance reviews and governance meetings.
  • Monitor SLA compliance related to:
  • On-time performance
  • Vehicle availability
  • Driver conduct
  • Escalation resolution
  • Safety compliance
  • Validate invoices and recommend approvals based on actual utilization.
• Safety & Compliance
  • Ensure compliance with corporate transport policies and local regulations.
  • Conduct regular audits of:
  • Vehicle fitness
  • Insurance validity
  • Driver licenses
  • Background verification records
  • GPS functionality
  • Drive road safety awareness initiatives.
• Employee Experience
  • Manage transportation helpdesk and employee escalations.
  • Track employee feedback and satisfaction metrics.
  • Implement initiatives to enhance employee convenience and safety.
• Cost Optimization & Analytics
  • Analyze transportation utilization and identify optimization opportunities.
  • Develop cost-benefit analyses for:
  • Route consolidation
  • Shuttle implementation
  • Monitor monthly transport budgets and identify savings opportunities.
• Technology & Systems Management
  • Manage transport management platforms and mobile applications.
  • Ensure GPS and vehicle tracking systems are operational.
  • Generate and analyze transport dashboards and reports.
• Reporting & Governance
  • Publish weekly and monthly operational reports.
  • Track key performance indicators (KPIs).
  • Present transport performance updates to leadership teams.
  • Lead quarterly business reviews with vendors.

Required Qualifications

• Bachelor's degree in Business Administration, Facilities Management, or related field.
• Postgraduate qualification preferred.
• 8-12 years of experience in corporate transportation, facilities management, logistics, or fleet management.
• Minimum 3-5 years in a team leadership role.
• Experience managing transportation operations for 4,000+ employees preferred.
• Experience in multinational corporate environments is highly desirable.

Preferred Qualifications

• Technical Skills
  • Transportation management systems (MoveInSync, Routematic, etc.)
  • Fleet management
  • Vendor governance
  • Cost analysis and budgeting
  • Dashboard reporting (Excel, Power BI)
  • Route planning and optimizationt
• Behavioral Skills
  • Strong stakeholder management
  • Negotiation and vendor management
  • Data-driven decision making
  • Problem solving
  • Crisis management
  • Excellent communication and presentation skills
  • High attention to detail

In-Office Collaboration

We are a client-centric, relationship-based business. Working together, in-person, is foundational to how we achieve results. By fostering a culture of face-to-face collaboration, idea sharing, productivity and personal connection, we deliver for our stakeholders — clients, advisors, employees and shareholders. Our employees work in the office at least three (3) days per week, with flexibility to work from home two (2) days per week. Some roles may require additional in-office time or different in-office expectations, and specific requirements will be discussed during the hiring process.

Full-Time/Part-Time Full time Timings (2:00p-10:30p) India Business Unit AWMPO AWMP&S President's Office Job Family Group Finance

Equal Opportunity Employer

Ameriprise India LLP is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, genetic information, age, sexual orientation, gender identity, disability, military status, veteran status, marital status, pregnancy, family status or any other basis prohibited by law. We are committed to fostering an inclusive and accessible recruitment process for individuals with disabilities. If you require a reasonable accommodation to participate in the application or interview process, speak to your recruiter to discuss how we can support you.

About Ameriprise Financial

Since 1894, Ameriprise Financial has helped people feel more confident about their financial future. Guided by strong values and a deep commitment to clients, we've remained a trusted leader in financial planning and advice for more than 130 years. Through our businesses, Ameriprise Financial, Columbia Threadneedle Investments and RiverSource Insurance & Annuities, we deliver advice, investment and protection solutions designed for long‑term success. While each business brings distinct capabilities and expertise, all are united by our unwavering focus on clients and a strong financial foundation. For you, that means the opportunity to build a meaningful career in a high‑performing, collaborative culture where your expertise can grow, your contributions are valued and your work can make a real impact. As a global financial services company with three complementary businesses, the breadth of our capabilities sets us apart. It also creates unique opportunities for employees to learn, collaborate and grow their careers: Ameriprise Financial: Financial planning, advice and wealth management. Columbia Threadneedle Investments: Global asset management serving individual, institutional and corporate clients. RiverSource Insurance & Annuities: Products and solutions designed to help clients protect and grow their wealth. Explore opportunities within each business and region below.