Group Lead Operations

Ameriprise Financial Services, LLC; Gurugram District; On-site; INR 1,200,000 - 2,000,000; Full time

Benefits offered by this job

In-office collaboration

Hybrid work arrangement (3 days in, 2"

Equal opportunity employer

Job summary

Ameriprise India LLP is seeking a senior Operations lead to direct multiple teams delivering timely service requests and resolving issues in line with defined SLAs. The role involves partnering with HR and leaders for career development, and ensuring adherence to the service delivery framework while driving process improvements.

In-office collaboration is emphasized with a hybrid approach, and the position is full-time within the India Business Unit.

Qualifications

• Bachelor's degree or equivalent.
• Master's degree or equivalent.

Responsibilities

• Lead multi-functional processes and ensure service level adherence with timely resolution of requests.
• Partner with HR and leaders to plan career progression and develop team members.
• Track, report, and drive performance improvements across daily/weekly/monthly cycles.
• Collaborate with Home Office and SMEs to streamline procedures and update operating manuals.
• Support learning and development programs to enhance product/domain knowledge and soft skills.

Education

Bachelor's degree or equivalent.

Master's degree or equivalent.

Job description

About Our Company

Ameriprise India LLP has been providing client based financial solutions to help clients plan and achieve their financial objectives for 20 years. We are part of Ameriprise Financial Inc., a US financial planning company headquartered in Minneapolis with a global presence and diversified financial services leader with more than $1.5 trillion in assets under management, administration and advisement as of year-end 2024. The firm’s focus areas include Asset Management and Advice, Retirement Planning and Insurance Protection.

About Our Company

Ameriprise India LLP has been providing client based financial solutions to help clients plan and achieve their financial objectives for 20 years. We are part of Ameriprise Financial Inc., a US financial planning company headquartered in Minneapolis with a global presence and diversified financial services leader with more than $1.5 trillion in assets under management, administration and advisement as of year-end 2024. The firm’s focus areas include Asset Management and Advice, Retirement Planning and Insurance Protection. Be part of an inclusive, collaborative culture that rewards you for your contributions, and work with other talented individuals who share your passion for doing great work. You’ll also have plenty of opportunities to make your mark at the office and a difference in your community. So, if you're talented, driven and want to work for a strong, ethical company that cares, take the next step and create a career at Ameriprise India LLP.

Job Description

Provide day-to-day leadership and direction to multiple teams of Operations professionals in the Service & Operations line of Business, dedicated to provide timely and accurate resolution of service requests submitted by advisors/clients, as per defined Service Levels and operating procedures. Serve as point-person and operational expert and collaborate with business counterparts, senior Leaders and team members to manage/resolve operational issues on daily basis.

Key Responsibilities

• Lead multi-functional processes and ensure effective service level adherence through timely and accurate resolution of service requests on a daily basis. Implement effective staffing, work allocation, and continuous management of workbaskets to ensure adherence to assignment and case deadlines. Coordinate with Home Office counterparts and Subject Matter Experts for management of urgent/escalated issues and ensure seamless resolution.
• Partner with Human Resources and functional leaders to formulate career progression/employee development plans. Provide leadership guidance and motivate team members to improve/sustain performance through effective coaching and mentoring techniques, individually through periodic one-on-one meetings, and also at a team level through regular huddles and team meetings.
• Ensure adherence to the Service delivery framework established for the business and also drive adherence to the common minimum practices framework on a daily basis. Track and report team/individual performance, along with a summary of highlights/issues/ongoing action plan, on a daily/weekly/monthly basis to various stakeholders.
• Collaborate with Home office counterparts and SMEs to streamline processes and accordingly modify operating procedures. Conduct knowledge sharing sessions, and discuss/debrief process level issues/updates to ensure dissemination of knowledge to the team. Act as the Subject Matter Expert and provide responses to queries raised by Operations professionals, to ensure speedy resolution of cases.
• Collaborate with senior leaders and training counterparts to provide adequate learning and development programs for team members to improve operational knowledge, develop product and domain knowledge, and build/enhance skills/competencies. Participate in Operational, Domain, and soft-skills development training programs for self development of process and domain knowledge and build/improve soft-skills/competencies.

Required Qualifications

• Bachelor's degree or equivalent.

Preferred Qualifications

• Master's degree or equivalent.

In-Office Collaboration

We are a client-centric, relationship-based business. Working together, in-person, is foundational to how we achieve results. By fostering a culture of face-to-face collaboration, idea sharing, productivity and personal connection, we deliver for our stakeholders — clients, advisors, employees and shareholders. Our employees work in the office at least three (3) days per week, with flexibility to work from home two (2) days per week. Some roles may require additional in-office time or different in-office expectations, and specific requirements will be discussed during the hiring process.

Full-Time/Part-Time

Full time

Timings

(8:00p-4:30a)

India Business Unit

AWMPO AWMP&S President's Office

Job Family Group

Business Support & Operations

Ameriprise India LLP is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, genetic information, age, sexual orientation, gender identity, disability, military status, veteran status, marital status, pregnancy, family status or any other basis prohibited by law.

We are committed to fostering an inclusive and accessible recruitment process for individuals with disabilities. If you require a reasonable accommodation to participate in the application or interview process, speak to your recruiter to discuss how we can support you.