Graduate Seeking Customer Support Role | Voice Process

Wsne Consulting; Gurugram District; On-site; INR 240,000 - 400,000; Full time

Benefits offered by this job

Salary up to 4 LPA

In-hand up to 25k

Incentives

Night shifts

Cab facility

Gurugram

Job summary

Wsne Consulting in Gurugram invites freshers for the role of Customer Support Executive International Voice Process under the Apprentice/Fulltime profile. You will handle inbound and outbound calls, deliver exceptional service, and aim for accurate resolutions.

This program offers up to 4 LPA with incentives and nightly/rotational shifts. Basic MS Office skills and strong English communication are valued, with cab support and growth potential.

Qualifications

• Handle inbound and outbound calls delivering customer service.
• Provide accurate and timely resolutions to customers.
• Escalate unresolved issues to the appropriate teams.
• Maintain detailed records of customer interactions.
• Meet quality, productivity, and customer satisfaction targets.

Responsibilities

• Handle inbound and outbound calls delivering customer service.
• Provide accurate and timely resolutions to customers.
• Escalate unresolved issues to the appropriate teams.
• Maintain detailed records of customer interactions.
• Meet quality, productivity, and customer satisfaction targets.

Skills

Excellent verbal communication in Eng

Customer service skills

Problem solving

MS Office proficiency

Multitasking

Night shift willingness

Education

BTech/BE graduates not eligible

Tools

MS Office

Job description

We are hiring Freshers for the role of Customer Support Executive International Voice Process for a leading global customer support program under the Apprentice/ Fulltime profile.

Roles & Responsibilities

• Handle inbound and outbound calls from customers, delivering exceptional customer service.
• Provide accurate and timely resolutions to customers.
• Escalate unresolved issues to the appropriate teams.
• Maintain detailed records of customer interactions.
• Meet quality, productivity, and customer satisfaction targets.

Preferred Candidate Profile

• Excellent verbal communication skills in English.
• Strong customer service and problem‑solving abilities.
• Basic computer knowledge with proficiency in MS Office applications.
• Ability to multitask while maintaining accuracy and attention to detail.
• Willingness to work in night shifts and rotational schedules.
• Prior experience in an international voice process is preferred.
• Freshers with excellent communication skills are welcome.
• Btech/BE Graduates not eligible.

Perks and Benefits

• Salary up to 4 LPA.
• Up to 25k in hand.
• Lucrative Incentives.
• 2500-3500 monthly variable.
• 5 days working.
• 24*7 shifts / night shifts.
• Both side cabs.
• Gurugram.