Google Workspace Transition & User Support Professional

TekWissen LLC; North and Middle Andaman; Hybrid; INR 600,000 - 1,200,000; Full time

Job summary

TekWissen Group is seeking a Google Workspace Transition & User Support specialist for PAN India. This full-time, hybrid role focuses on migrating from M365 to Google Workspace and delivering hands-on user support during the transition.

Responsibilities include onboarding users during migration waves, providing 2nd/3rd-line support for Gmail, Drive, Calendar, Docs and Meet, and assisting with Workspace administration.

Responsibilities

• Support a M365 to Google Workspace migration project.
• Google Workspace transition & user support.
• 2nd/3rd-line support for Gmail, Drive, Calendar, Docs and Meet.
• Successful onboarding of users during migration waves.
• Google Workspace administration: user/OU management, licensing and basic security/DLP administration.
• Technical escalation: escalate issues to migration team.
• Knowledge base: document recurring issues and FAQs.
• Knowledge transfer: prepare client’s permanent Google Workspace support team.
• Migration-wave support during peak periods.

Job description

Overview

TekWissen is a global workforce management provider throughout India and many other countries in the world. The below job opportunity is to one of our clients who is a part of a trusted global innovator of IT and business services headquartered in Tokyo. We help clients transform through consulting, industry solutions, business process services, IT modernization and managed services. This client enables us to move confidently into the digital future. This client committed to Long Term success and combine global reach with local client attention to serve them in over 50 Countries.

Position

Google Workspace Transition & User Support

Location

PAN India

Work Type

Hybrid

Job Type

Full Time

• To support a M365 to Google Workspace Migration project
• Google Workspace Transition & User Support

The second outcome is to ensure users can successfully move to and operate on Google Workspace while Client builds its permanent support capability.
Specifically:

• Effective 2nd/3rd-line support for Gmail, Drive, Calendar, Docs and Meet.
• Successful onboarding of users during each migration wave.
• User adoption: hands-on support for employees unfamiliar with Google Workspace and resolution of adoption/friction issues.
• Google Workspace administration: user/OU management, licensing and basic security/DLP administration.
• Technical escalation: manage complex issues through to the migration technical team.
• Knowledge base: document recurring issues and FAQs.
• Knowledge transfer: prepare Client s permanent Google Workspace support team to take over.
• Migration-wave support: maintain sufficient, professional support during peak migration periods.

TekWissen Group is an equal opportunity employer supporting workforce diversity