Gold Loan Relationship Officer_LOANS AGAINST GOLD_0405_1296_1087163

Kotak Mahindra Bank; Palghar; Presencial; INR 250.000 - 420.000; Jornada completa

Descripción de la vacante

Kotak Mahindra Bank is seeking a Gold Loan Relationship Officer in Palghar, Maharashtra to drive growth in the Loans Against Gold segment. You will source new customers, manage existing relationships, and ensure smooth processing of gold loan applications.

Effective interpersonal skills, a sales mindset, and knowledge of gold loan products and branch operations are essential. You will collaborate with branch teams to deliver a superior customer experience and cross-sell banking products.

Formación

• Strong interpersonal and communication skills.
• Sales-focused with ability to meet targets.
• Knowledge of gold loan products and processes.
• Familiarity with banking regulations and branch operations.

Responsabilidades

• Source new customers for gold loan products through branch walk-ins, field visits, and local networking.
• Explain product features, eligibility criteria, and documentation requirements to customers.
• Ensure timely processing and disbursement of gold loans.
• Maintain high levels of customer service and satisfaction.
• Cross-sell other banking products such as CASA, insurance, and investment products.
• Ensure compliance with internal policies, audit norms, and regulatory guidelines.
• Maintain accurate records of customer interactions and loan documentation.
• Collaborate with branch teams to ensure seamless operations and customer experience.

Conocimientos

Interpersonal skills

Sales mindset

Branch operations knowledge

Descripción del empleo

Job Description:

We are looking for a motivated and customer-oriented Gold Loan Relationship Officer to drive business growth in the Loans Against Gold segment. The role involves sourcing new customers, managing existing relationships, and ensuring smooth processing of gold loan applications. The ideal candidate should have strong interpersonal skills, a sales mindset, and a good understanding of gold loan products and branch operations.

Responsibilities

• Source new customers for gold loan products through branch walk-ins, field visits, and local networking
• Explain product features, eligibility criteria, and documentation requirements to customers
• Ensure timely processing and disbursement of gold loans
• Maintain high levels of customer service and satisfaction
• Cross-sell other banking products such as CASA, insurance, and investment products
• Ensure compliance with internal policies, audit norms, and regulatory guidelines
• Maintain accurate records of customer interactions and loan documentation
• Collaborate with branch teams to ensure seamless operations and customer experience